Summary
Overview
Work History
Education
Skills
Timeline
References
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Tasman Fitzer

Tasman Fitzer

Wollongong,NSW

Summary

Experienced program manager with a people focused drive with extensive background working for government, university, and non-profit sectors. Adaptable and driven, possessing well-developed skills in facilitation, education and training, leadership and program delivery.

Overview

10
10
years of professional experience

Work History

Student Success Officer

University of Wollongong
02.2023 - Current
  • Coordinated and developed the first year retention pilot program throughout 2023, continuously assessing and improving practice and approach to achieve successful decreases in student attrition compared to similar cohorts in previous years.
  • Contributed to a halving of attrition rates in the first semester of 2023 within targeted degrees compared to Semester 1 2022, dropping from 20% to 10%.
  • At midpoint of current semester, attrition rates in commencing students contacted as part of the pilot only 3%.
  • Developed strong relationships with key internal stakeholders in teams such as Student Administrative Services Division, Future Students, Careers, Outreach and Faculty in order to deliver high quality support to students.
  • Spearheaded diverse approaches to support wide ranging retention focuses, including successful social events focused on developing a sense of connection to and belonging at University of Wollongong
  • Extensive understanding of the navigation and use of university platforms such as SOLS, Moodle, SAI and CRM
  • Ongoing support to students provided, requiring excellent communication skills, adaptability to unforeseen circumstances students may be experiencing, and extensive understanding of facilitating and managing complex situations.

Program Leader

High Resolves
02.2021 - 12.2022
  • Business lead for a global non-profit in the Wollongong and South-Western Sydney area, managing a portfolio of clients in the secondary and tertiary education sector, managing between $150 000 and $200 000 of contracts each year.
  • Lead educational facilitator within the local business unit and online space for social justice and global citizenship learning and professional development.
  • Increased overall personal Net Promoter Score (NPS) amongst clients and participants from 32 to 54 from 2021 to 2022
  • Recognised within the global team for exceptional skill in adaptability at 2022 High Resolves Global Gathering in Whistler, Canada.
  • Contributed to the ongoing curriculum and content development of High Resolves 'Professionally Developed Experiences', including continuous program review and design based on industry and participant feedback and trends to ensure relevant, accurate and effective learning programs.
  • Ongoing rigorous application of evaluation and success metric reporting of all aspects of the role, including providing feedback to improve the program based on qualitative and quantitative data, as well as personal insight and experience.
  • Developed and implemented several digital learning programs and systems, including the use of externally provided systems such as OpenLearning and contributing to the development of the "Symphony" software to provide our clients with digital learning and training resources.

PASS and Peer Learning Team

University of Wollongong
02.2018 - 06.2021
  • Held several different roles within the PASS and Peer Learning team, the final being Peer Learning Program Officer from August 2020-June 2021, overseeing the logistical, financial and administrative operation primarily of the Peer Assisted Study Session (PASS) program, but also supporting the Peer Academic Coach (PAC) program and the Learning Co-op.
  • Also held positions of PASS Leader, PASS Mentor and Mentor Coordinator, developing and facilitating study sessions, delivering new leader and mentor training, and leading and developing the mentor team
  • Won "Best Peer Educator Team" at the 2019 National PASS and Peer Learning Conference as part of the University of Wollongong PASS Mentor team
  • Developing and allocating annual program plans and budgets proposals based on previous trends, future student enrolments and expectations, delivery capacity and most optimal outcomes
  • Identifying, interviewing and hiring new leaders, as well as leading the selection and review process for existing leaders to be promoted into senior mentor positions, and providing necessary training and support to employees to transition into these roles
  • Facilitating weekly study and development sessions for university students as a PASS Leader.

Electorate Officer

Office of Dr Mike Kelly MP
07.2016 - 02.2019
  • Extensive experience working to resolve matters for those struggling in the government system, especially in the areas of Social Services, Welfare and NDIS
  • Navigating relevant legislative frameworks relevant to the business of the MP
  • Maintain good relationships with local and government organisations
  • Manage the day-to-day operation of the electorate office
  • Responsible for coordinating correspondence between the office and relevant individuals and organisations
  • Responsible for handling and filing confidential and personal documents on behalf of the local member and constituents
  • Research issues relevant to the member's shadow portfolio (Defence Industry).

Restaurant Manager

McDonald's Bega
04.2014 - 02.2016
  • Managed and supervised a team of up to 8 shift and department managers, as well as between 60-80 crew members at any given time.
  • Prior to commencing role as Restaurant Manager, held the roles of People Performance Manager, Shift Manager and McCafe Coordinator.
  • Oversaw performance review, professional development, feedback and ongoing training of management team, as well as crew members and crew trainers when serving as People Performance Manager.
  • Completion of several McDonald's management courses.
  • Led the management of most internal Human Resource matters within the store, such as hiring, rostering, onboarding, conflict resolution between staff members and counselling and disciplinary matters.
  • Managed the store budget for both labour and inventory costs, balancing cost of staffing and supplies against projected revenue and profits and responding proactively to any changing circumstances.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Bachelor of Arts - History, With Distinction

University of Wollongong
Wollongong/Bega, NSW
12.2019

Skills

  • Leadership and Management
  • Strong Communication Skills
  • Extensive Facilitation Experience
  • Training and Development
  • Educational Strategies
  • Program Creation and Implementation, face to face and online
  • Extensive experience with various Learning Management Systems
  • Digital and Online Literacy
  • Ability to establish and professionally manage internal and external relationships
  • Highly Adaptable

Timeline

Student Success Officer

University of Wollongong
02.2023 - Current

Program Leader

High Resolves
02.2021 - 12.2022

PASS and Peer Learning Team

University of Wollongong
02.2018 - 06.2021

Electorate Officer

Office of Dr Mike Kelly MP
07.2016 - 02.2019

Restaurant Manager

McDonald's Bega
04.2014 - 02.2016

Bachelor of Arts - History, With Distinction

University of Wollongong

References

Available upon request.

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Tasman Fitzer