Tas Kajee-Spurigan
Ocean Grove,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Operations Manager / Project Lead
Mila Development Group
01.2022 - Current
- Project Lead for High-End Residential Developments in Ocean Grove, ranging from $1.7M to $8.8M
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Contract and Category Lead
Viva Energy Australia
01.2018 - 01.2021
- Management of the site Personal Protective Equipment (PPE) contract at the refinery,
- Maintained clear lines of communication between internal stakeholders and external partners throughout the contract lifecycle, fostering strong relationships.
- Resolving vendor invoicing issues, and order & delivery issues between the site and the Vendor
- Reviewed existing contracts regularly to identify opportunities for renegotiation or process improvements, resulting in cost savings and enhanced service delivery.
- Review of the contractor monthly spend
- Monthly Vendor Invoice Processing
Customer Experience Analyst
Viva Energy Australia
01.2016 - 01.2018
- Acted as Technical Liaison between business stakeholders, sales representatives, clients, management, and development staff
- Developed and implemented customer service policies and procedures.
- Assisted in Customer Facing business process re-design Review and implementation of new Telephone System (IVR) to ensure more seamless experience for customers.
- Implemented quality assurance measures to maintain high standards in all aspects of the customer journey.
- Served as a subject matter expert on company policies, products, and procedures when advising both internal stakeholders and external customers alike.
- Experienced in collaborating with off shore resources in Philippines
- Managed escalated customer issues, resulting in timely resolution and increased satisfaction levels.
Lead Business Analyst
Viva Energy Australia
03.2014 - 12.2016
- Under direction of the Business Manager, separated the Shell Customer Service Centre including all processes and applications and migrate to Viva Energy/Accenture
- Research and preparation of Business Process, contact centre call volumes, KPI's, infrastructure (email, fax, phone) Development of the cut-over and ramp-up plan to ensure seamless customer experience
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Implemented process improvements that resulted in significant time savings for various departments across the organization.
Data Lead | Global SAP Project
Shell Australia
01.2012 - 01.2014
- Enhanced data quality by implementing rigorous validation processes and data management protocols.
- Innovated new ways of extracting actionable insights from complex datasets, driving significant business improvements.
- Established strong relationships with cross-functional teams to facilitate seamless collaboration on data-driven initiatives.
Business Analyst
Shell Australia
01.2006 - 01.2012
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Education
Adv. Dip Business eCommerce -
Swinburne University of Technology
Melbourne, VIC01.2004
Year 12 -
Carwatha college
01.1999
Skills
- Problem-Solving
- Analytical Thinking
- Documentation And Reporting
- MS Excel
- Process Improvements
- Data Processing
- Continuous Improvement
- Data Research and Validation
- Project Management
- Purchasing and procurement
- Budget Development and Management
- Status Reporting
- Performance monitoring
- Cost Control
- Contract reviews and edits
- Invoice Processing
References
John Spurigan
CEO & Development Director
Mila Development Group
+61409252019
Timeline
Operations Manager / Project Lead
Mila Development Group
01.2022 - Current
Contract and Category Lead
Viva Energy Australia
01.2018 - 01.2021
Customer Experience Analyst
Viva Energy Australia
01.2016 - 01.2018
Lead Business Analyst
Viva Energy Australia
03.2014 - 12.2016
Data Lead | Global SAP Project
Shell Australia
01.2012 - 01.2014
Business Analyst
Shell Australia
01.2006 - 01.2012
Adv. Dip Business eCommerce -
Swinburne University of Technology
Year 12 -
Carwatha college
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