Tascha Dickson
Penrith,NSW
Summary
Detail-oriented team player with strong organisational and data keeping skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong counter interpersonal skills.
Overview
13
13
years of professional experience
Work History
Senior Client Service Officer – Aboriginal Specialist
Community & Justice
South Western Sydney District
01.2017 - 08.2023
- Receive internal and external referrals for Aboriginal Clientele for Aboriginal specialist Intervention
- Brokerage & Support services for housing matters for rent, water arrears, anti-social behaviour, cultural needs and any barriers of complexities to service and resolve their housing issues
- Ongoing Cultural support / consultations for clientele, for Non Indigenous Staff and Stakeholders
- Conduct and provide Community Outreaches at an Aboriginals Women's Group, Local Aboriginal Land Council & Aboriginal Health organisation based in Liverpool & Miller suburbs
- Panel member for an Aboriginal Advisory Board for Children Service, contributing to Cultural & Care Plans
- Work closely with Aboriginal Chronic Care Team, Mental health and Aboriginal Housing Office to support combined outcomes to Contribute to DCJ Aboriginal outcomes and required amendments to practice framework
- Advanced - TRIM & HOMES Data recorded in excel spreadsheets Mediating and negotiating suitable outcomes for Clients and complying with policies
- Conducted a review for the Aboriginal Specialist role to create new overview and insight on the needs in role for new required duties and new structures due to the growth and expectations
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed, improved and maintained courteous and effective working relationships.
Indigenous Community Liaison Officer / VTEC Caseworker / Reconciliation Co
Marist Youth Care, VTEC
Blacktown, NSW
01.2014 - 02.2016
- Initiated ,Chaired and Launched first Reconciliation Action Plan - RAP through Marist Youth Care
- Seek community and stakeholder base referrals for open age group 16 to 64 yrs old
- Promoted program through previous & new network/s and created new partnerships
- Created & Marketed new employment opportunities to all networks, via multiple social outlets and job networks
- Provided accurate case notes, data and documents for audits and tender reviews
- Created resumes, cover letters and addressed selection criteria’s,
- Coached jobseekers through required employment opportunity process to gain confidence & competence
- Supported Youth clientele at court along side Aboriginal Legal Service and Juvenile Justice
- Worked closely with Job Active Providers to support Indigenous jobseekers as arranged in MOU’s to advance best suitable employment outcome
- Created useful tools to capture stats without needing to duplicate data request for external stakeholder interactions
- Implemented WH&S procedures internal and external while on the job
- Public speaking opened & closed events
- Managed Indigenous events in Community and internally for Marist Youth Care staff events & meetings
- Volunteered on the Breaking Barriers Youth Fitness Program initiated by the Youth Justice Reference Group
- Youth Justice Reference Group Committee Member for 2 years(LGA Police Commands, Youth Justice Staff, Community & Correctional staff)
- Supported stakeholders and internal staff to be more culturally aware and assisted with translating misunderstanding of Indigenous issues and matters to instil positive client outcomes
- Encouraged all staff to take innovative in Indigenous Affairs in house
- Mentored other Aboriginal staff members
- Powerpoint Presentations for general meetings, public forums and program conferences.
Project Officer - Identified
Department Of Community & Justice
Parramatta, NSW
08.2022 - 11.2023
- Developed and deepened relationships with key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Kept senior management well-informed by preparing and presenting project status reports.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Developed and monitored project schedules, budgets and objectives for successful completion.
Senior Advisor - Aboriginal Employment Strategy
Premier’s Department
Sydney, NSW
11.2023 - 08.2024
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes.
- Improved processes by recommending operational changes.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Gathered and analysed customer feedback to inform product and service improvements.
- Developing and submitting briefing project and briefing notes
- Coordinated projects dedicated to raising awareness through cultural initiatives such as Aboriginal Staff Development, Indigenous Internship Program, Everyone’s Business - Stolen Generation training.
- applying strong project, and team leadership to enhance success.
- Creating and implementing cultural capability resources and tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Built and maintained relationships with clients to provide ongoing support.
- Creating risk management and implementation plans
- Created and managed project plans, timelines and budgets.
Indigenous Employment Program Coordinator
Whitelion
Five Dock, NSW
01.2012 - 04.2013
- Client referrals from Juvenile Justice
- Support and assess Young People through pre- employment with required soft and hard skills
- Break down any barriers clients have before obtaining employment
- Worked with client’s families to be internal support for client through the process to getting suitable and sustainable employment
- Advocated on behalf of clients with employers, Government Departments, community services etc
- Supported client through childhood traumas referral processes
- Support letters for legislative matters
- Consultation with internal staff and external stakeholders
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Senior Project Officer
Homes NSW
Parramatta, NSW
08.2024 - Current
- Implementation of new cultural business systems and new planning processes to improve outcomes for Aboriginal Tenants and Housing Services.
- Delivered high-quality results on time and within budget by diligently monitoring progress against established objectives.
- Developed comprehensive project plans, ensuring timely completion of milestones and deliverables.
- Strengthened stakeholder relationships and community cohesion with executive participation by maintaining open lines of communication and providing regular progress updates.
- Improve communication with frontline case management efforts to ensure seamless integration of new processes or systems into existing workflows.
Education
Accredited Training - Trauma Informed - Mental Health Training
TAFE NSW
Bankstown, NSW02.2023
Diploma - Leadership & Management
TAFE
Orange, NSW2023
Accredited Training - Mental Health First Aid Training
Black Dog
Mental Health Provider 12.2022
Advance Diploma - Community Management
Mt Druitt TAFE
2017
Diploma - Business Management & Leadership
Aboriginal Learning Circle
2014
Certificate VI in Training & Assessment - undefined
Western Sydney Institute of TAFE
2013
Skills
- Procurement Specialist
- Culturally Confident - Lived experience
- Team Leadership and delegation management
- Strategic Planning
- Project Management
- Effective interactive communication
- Project Planning
- Decision-Making
- Multitasking Abilities
- Effective Communication
Timeline
Senior Project Officer
Homes NSW
08.2024 - Current
Senior Advisor - Aboriginal Employment Strategy
Premier’s Department
11.2023 - 08.2024
Project Officer - Identified
Department Of Community & Justice
08.2022 - 11.2023
Senior Client Service Officer – Aboriginal Specialist
Community & Justice
01.2017 - 08.2023
Indigenous Community Liaison Officer / VTEC Caseworker / Reconciliation Co
Marist Youth Care, VTEC
01.2014 - 02.2016
Indigenous Employment Program Coordinator
Whitelion
01.2012 - 04.2013
Advance Diploma - Community Management
Mt Druitt TAFE
Diploma - Business Management & Leadership
Aboriginal Learning Circle
Certificate VI in Training & Assessment - undefined
Western Sydney Institute of TAFE
Accredited Training - Trauma Informed - Mental Health Training
TAFE NSW
Diploma - Leadership & Management
TAFE
Accredited Training - Mental Health First Aid Training
Black Dog