Tascia Maré
Mountain Creek
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
18
18
years of professional experience
Work History
Claims & Customer Service Officer
PLASTEC AUSTRALIA PTY LTD
Caloundra
03.2021 - Current
- Respond to customer enquiries, provide pricing and product knowledge.
- Managed customer credit claim inquiries and claims processes, including investigations and raising credit notes.
- Investigated pricing and packing discrepancies, issued credit notes and re-supplied goods to correct errors.
- Collaborated with accounts department on credit notes and invoicing inquiries as required.
- Communicated regularly with warehouse staff to streamline orders and manage returns.
- Coordinated shipping of export orders internationally, handling documentation for various freight containers.
- Executed marketing projects by updating product specifications and creating flyers using Adobe Illustrator and InDesign.
- Accurate data entry of sales, quotes, returns, and credit claims in the Microsoft Navision and Business Central management system.
- Warehouse activities include picking and packing, RF scanning of goods, and receipting returns.
- Logged freight issues to track complaints, and enhance delivery efficiency.
Casual Production Operator
COUNTRY CHEF BAKERY
09.2020 - 03.2021
- Operated machinery to mix and bake a range of bakery products.
- Monitored production line for quality and consistency.
- Maintained a clean, organized work environment by assisting in routine tasks.
- Collaborated with team to ensure timely packaging and distribution.
- Adhered to safety protocols to minimize production hazards.
- Trained new staff on operational procedures and safety standards.
- Inspected finished goods for defects before packaging or shipping.
- Followed detailed instructions for safely operating manufacturing equipment.
Casual Relief Teacher
DEPT. OF EDUCATION, TRAINING AND EMPLOYMENT
03.2020 - 03.2021
- Designed engaging lesson plans that addressed diverse student learning needs.
- Delivered instruction across various subjects and grade levels to foster comprehensive understanding.
- Managed classroom behavior, ensuring a positive and productive learning environment.
- Adapted teaching methods to accommodate various learning styles and abilities effectively.
- Communicated regularly with parents regarding student development and concerns.
- Participated in professional development workshops to refine teaching skills and methodologies.
- Integrated technology into lessons to enhance student comprehension and engagement.
- Encouraged critical thinking through open-ended discussions and problem-solving activities.
Accommodation Officer, Student Services & OET Venue Manager
LEXIS ENGLISH SUNSHINE COAST
11.2018 - 03.2020
- Successfully coordinated and managed student homestay accommodation bookings to ensure students were matched with host families, communicated with agents to provide a seamless enrolment process and managed all student accommodation enquiries or concerns.
- Managed host families including recruiting new host families, hosting enquiries, host application process, screening new families and conducting host family visits.
- Ensured all relevant host family documentation and identification was checked, as well as coordinating Blue Card applications.
- Inputting and retrieving data into the Stars management system including extracting excel spreadsheets for host family payments and airport pick up bookings.
- Effectively communicated with students from various countries including orientation, homestay expectations, invoices and payments, refunds, accommodation extensions and solving issues or concerns. Managing and coordinating group study tours.
- Reception/Student Services duties including student enquiries, payment processing, receipting invoices, Tax File Number applications, answering telephones, scanning and photocopying, Blue Card applications, weekly blogs and social media posts.
- Venue Manager for monthly Occupational English Test (OET) including coordinating staff (floor staff, invigilators, interlocutors), liaising with test candidates, managing all test day equipment, documentation, signage and security. Scanning completed test papers and uploading them onto the OET secure site.
Administration Officer and Teaching Assistant
GLASSHOUSE CHRISTIAN COLLEGE
07.2014 - 12.2017
- Successfully implementing lesson plans according to student needs and requirements.
- Successfully observing and reporting on student success and areas of improvement.
- Teacher collaboration and discussions, parent and student counselling provided to ascertain barriers, to refer where needed and help students find their own solutions. Multiple successes of student re-engagement and improvements in literacy and numeracy competency.
Coach/Trainer Coordinator
SELF-EMPLOYED
06.2012 - 06.2014
- Planned and coordinated classes, courses, and retreats to enhance self-awareness and confidence among women and girls.
- Incorporated Rock and Water psycho-physical teaching program to facilitate personal growth.
- Presented structured lessons with clear, measurable outcomes for students.
- Implemented strategies to improve self-awareness and confidence, yielding positive student feedback.
- Received testimonials from students highlighting personal growth achieved through programs.
Contract and Relief Teacher
DEPT. OF EDUCATION, TRAINING AND EMPLOYMENT; CATHOLIC EDUCATION
01.2008 - 06.2014
- Responsible for planning, delivery, assessment and reporting of students ranging from Grades 4 to 7.
- Liaising and collaborating with teaching colleagues to successfully reach specific outcomes.
- Successfully implement behaviour management techniques, providing support and counselling students to assist with specific needs.
- Successfully delivering daily lesson plans when called in to replace classroom teachers.
- Ensuring any issues, celebrations or concerns were effectively communicated with teachers, other staff and principals.
Education
Adobe Illustrator & Adobe Indesign Essentials
City Desktop Training
Brisbane, QLD10-2022
Rock and Water Trainer - Psycho-physical social teaching program
Gadaku Institute and Family Action Centre
01.2013
Bachelor of Learning Management with Distinction - Primary
Central Queensland University
Mackay01.2008
Graduate Diploma of Marketing Management - South Africa
Institute of Marketing Management
South Africa01.1998
Skills
- Client focus
- Order management
- Credit claim processing
- Verbal and written communication
- Interpersonal skills
- Relationship building
- Ethical conduct
- Confidentiality and discretion
- Professionalism
- Rapport establishment
- Team collaboration
- Independent work
- Problem solving
- Task learning
- Responsibility prioritization
- Time Management
- Data entry accuracy
- Microsoft Office proficiency
- Attention to detail
- Administrative support
- Documentation composition and editing
- General office tasks
- Customer inquiry management
- Email processing
- Word processing skills
- Financial literacy
- Records maintenance
- Database management
- Training development aptitude
- Product knowledge
- Service standard compliance
- Warehousing functions
- Customer service
- Health and safety compliance
- Critical thinking
- Adaptability to change
- Customer support
References
- Lindsay Planck, Campus Manager, Lexis English Sunshine Coast, lplanck@lexisenglish.com, 0433 630 162
- Andrea McDonald, Former Head of Learning Enhancement, Glasshouse Christian College, 0409 281 529
- Julie Elbourne, Office & HR Manager at Plastec, Caloundra Mob: 0402 501 484
Accolades
- CQ University Mackay Learning and Innovation Prize, For the highest GPA in the Bachelor of Learning Management, 12/01/08
- Catholic Education Rockhampton Diocese Prize, For the highest GPA in Religious Studies, 12/01/08
- Fred Helsdon Memorial Prize, For highest GPA in first year Bachelor Learning Management (Primary), 12/01/07
References
References available upon request.
Timeline
Claims & Customer Service Officer
PLASTEC AUSTRALIA PTY LTD
03.2021 - Current
Casual Production Operator
COUNTRY CHEF BAKERY
09.2020 - 03.2021
Casual Relief Teacher
DEPT. OF EDUCATION, TRAINING AND EMPLOYMENT
03.2020 - 03.2021
Accommodation Officer, Student Services & OET Venue Manager
LEXIS ENGLISH SUNSHINE COAST
11.2018 - 03.2020
Administration Officer and Teaching Assistant
GLASSHOUSE CHRISTIAN COLLEGE
07.2014 - 12.2017
Coach/Trainer Coordinator
SELF-EMPLOYED
06.2012 - 06.2014
Contract and Relief Teacher
DEPT. OF EDUCATION, TRAINING AND EMPLOYMENT; CATHOLIC EDUCATION
01.2008 - 06.2014
Adobe Illustrator & Adobe Indesign Essentials
City Desktop Training
Rock and Water Trainer - Psycho-physical social teaching program
Gadaku Institute and Family Action Centre
Bachelor of Learning Management with Distinction - Primary
Central Queensland University
Graduate Diploma of Marketing Management - South Africa
Institute of Marketing Management