Hi, I’m
Natasha Jones
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
19
years of professional experience
Work History
BlueScope Distribution/Flat Products (Orrcon Steel)
Key Account Manager – CSO and Representative
01.2011 - Current
Job overview
- Keying quotes and Processing orders.
- Scheduling deliveries
- Goods receipting
- Quality assurance – uploading test certificates and ensuring customers receive all relevant certificates
- Arranging external transport
- Safety Audits
- When management is away, taking over the daily sales and warehouse meetings.
- Attending team’s meetings with upper management and finance.
- Managing all key accounts and contracts, including consignment stock.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Negotiated prices, terms of sales and service agreements.
Mystique Jewellers
2 IC - Customer Sales and Watch Repairs
01.2006 - 01.2011
Job overview
- Customer facing jewellery sales, including cleaning, watch repairs, arranging sales events and window displays. Pricing of items. Opening and closing of the store.
- Key Responsibilities
- Banking
- Preparing staff rosters (5-7 staff)
- Reporting to management daily on sales and staff
- Opening and Closing of the store
- Ensuring the Safe and till are secure
- Sales and market training
- Receipting and tagging of new stock
- Achievements
- Changing the way in which the store was viewed, with window displays and new ways to display material.
- Focusing on advertising. As a privately-owned business there was no focus on advertising as a franchise would have.
- Receiving bonus rewards for making targets per month.
- Introducing new products to the business, moving forward with trends and listening to what customers are asking for.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
St Johns
First Aid Course
01.2017
BlueScope Sales
SER Training
01.2015
Tannum Sands High School
Grade 12
01.2006
University Overview
Completed
Skills
- SAP - DSAP
- Microsoft Office
- Outlook
- MARS – Safety Audit System
- Time management
- Problem Solving
- Quality assurance
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Sales tactics
- Account management
Hobbies and Interests
Travel, General Exercise, Hockey, Learning new skills
Awards
10 Year BlueScope Distribution Cert
Affiliations
- Hockey QLD
- Sparks Hockey Club
Languages
English
Full Professional
Timeline
Key Account Manager – CSO and Representative
BlueScope Distribution/Flat Products (Orrcon Steel)
01.2011 - Current
2 IC - Customer Sales and Watch Repairs
Mystique Jewellers
01.2006 - 01.2011
BlueScope Sales
SER Training
Tannum Sands High School
Grade 12
St Johns
First Aid Course
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