Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Shad Datta

7 Lauderdale Ramble

Summary

Proven Customer Service Officer from Services Australia Centrelink, excelled in enhancing customer satisfaction and resolving inquiries with empathy and efficiency. Skilled in data entry and complaint handling, I significantly contributed to service delivery improvements and fostered loyal client relationships through personalized support. Demonstrated adaptability and a positive attitude, ensuring high service standards and repeat business.

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Knowledgeable Service officer with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.

Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Offering excellent interpersonal skills and genuine passion for helping others in customer-centric environment. Brings ability to quickly grasp new concepts and technologies, ensuring seamless customer interactions and satisfaction. Ready to use and develop communication and problem-solving skills in digital role.

Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Customer Service Officer

Services Australia Centrelink
06.2006 - 11.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed data entry to record call notes, suggestions and questions.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

No Degree - Occupational Health And Safety

TAFE NSW
NSW
04-2013

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Customer service
  • Payment processing
  • Documentation and reporting

Timeline

Customer Service Officer

Services Australia Centrelink
06.2006 - 11.2023

No Degree - Occupational Health And Safety

TAFE NSW
Joseph Shad Datta