Tasha Guarnaccia
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Hospitality Attendant
Gumbuya World
08.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Organized group bookings efficiently by coordinating closely with relevant departments such as catering or event planning teams.
- Provided personalized recommendations for local attractions, dining options, and activities based on guest preferences.
- Handled cash transactions accurately while processing payments for room stays, services, or products purchased onsite.
- Maintained up-to-date knowledge on industry trends, local events, and competitor offerings in order to provide informed recommendations or insights as needed.
Kitchen Hand
Longwarry Hotel
06.2021 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
Commercial Cleaner/Administrative Assistant
Rapid Equipment
02.2020 - 04.2024
Commercial Cleaner/Administrative Assistant
Equip Excervations
01.2019 - 01.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Education
Certificate III - Allied Health Assistance
Central Gippsland Institute of TAFE
Warragul, VIC10.2024
Skills
- Strong Work Ethic
- Sales experience
- Cash handling proficiency
- First Aid Training
- Cross-cultural sensitivity
- Basic accounting
- Personal grooming
- Housekeeping standards
- Cleaning and sanitizing
- Food safety knowledge
- Food Preparation
- Teamwork and Collaboration
- Health Code Compliance
- Time Management
- Computer Skills
Timeline
Hospitality Attendant
Gumbuya World
08.2022 - Current
Kitchen Hand
Longwarry Hotel
06.2021 - Current
Commercial Cleaner/Administrative Assistant
Rapid Equipment
02.2020 - 04.2024
Commercial Cleaner/Administrative Assistant
Equip Excervations
01.2019 - 01.2020
Certificate III - Allied Health Assistance
Central Gippsland Institute of TAFE
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