Summary

Overview

Work History

Skills

Affiliations

Languages

Accomplishments

References

Timeline

TASHA MAINUUOTI

Cranbourne,VIC

Summary

Driven Onboarding Specialist with background in coordinating and streamlining new Onboarding processes. Possess strong communication skills for facilitating successful requests, proven ability to multitask, and profound knowledge of internal policies. Excel in communication, adaptability to ensure smooth transitions for new & existing small business customers. Ready to contribute to a dynamic team and make a positive impact. Skilled in problem-solving and optimizing performance. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong abilities to turn around any difficult situations and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. I dedicate myself to provide the best customer service to all customers to achieve my peers and manager's recognition.

Overview

years of professional experience

Work History

KYC ONBOARDING SPECIALIST

NATIONAL AUSTRALIA BANKER (NAB)

DOCKLANDS, VIC

06.2022 - Current

Developed and implemented onboarding plans for new and existing small business customers.
Assisted with pre-screening onboarding recommendations to help management streamline the process.
Assist new hires for compliance with company and entities' onboarding questions and inquiries.
Communicated with customers to maintain engagement during the process.
Reviewed and updated customers' onboarding workflows to drive improvements and a faster turnaround period.
Conducted end-to-end process, collected sufficient documents to mitigate delays and RFT errors from KYC assessment team.
Contacted small business customers to inform them of the application status for their new entities.
Schedule outbound call to onboard new-to-bank customers.
Schedule outbound calls to onboard new entities in the NAB System.
Interpreted and explained onboarding policies, procedures, or regulations.
Maintained and updated daily stating record, systems record, and update expired or completed opportunities in the system.
Record customer ICARE (complaints) or other employee concerns in system.
Create new accounts for small business customers in the system and provide a record to the customer in writing via email and a link to their requested access, as requested via verbal consent captured in the system.
Liaise with KYC Analysts to improve any onboarding difficulty or misunderstanding of policy and rules.

HOME LOAN INBOUND RETENTIONS UNIT

WESTPAC GROUP

MELBOURNE, VIC

02.2021 - 05.2022

Developed and implemented strategies to increase customer satisfaction, loan volume, and profitability.
Prepared loan documents according to applicable regulations and policies.
Provided guidance on loan programs, interest rates and other related matters to customers.
Advised borrowers on their options when they are unable to meet repayment obligations.
Maintained up-to-date knowledge of relevant laws, regulations and best practices in the industry.
Resolved customer inquiries regarding loan status or payment issues in a timely manner.
Processed applications received from clients by verifying accuracy of data entered into system.
Drafted letters of approval and denial based on individual circumstances after evaluating applicants' financial information.
Conducted reviews and evaluations for cost-reduction opportunities.
Negotiate interest rate with pricing team to retain valued customers and apply approved pricing to lending facilities.
Managed customer files and requests by reviewing received documents to help complete application of approved rates.
Managed approved pricing for customers' home loan application to submission, to calculate new loan repayments.
Recommended suitable options to suit customers' situations and financial capability.
Refer customers to internal stakeholders to consolidate lending facilities to suit financial ability.
Communicated with the Head of the Home Loan Retentions Department on better options to retain high-value customers. Obtain negotiated rate to retain customer from leaving the bank.

OUTBOUND HOME LOAN RETENTIONS UNIT

WESTPAC GROUP

MELBOURNE, VIC

03.2020 - 10.2021

Developed and implemented strategies to increase customer satisfaction, loan volume, and profitability.
Prepared loan documents according to applicable regulations and policies.
Provided guidance on loan programs, interest rates and other related matters to customers.
Analyzed loan applications to determine eligibility of additional prospective borrow amount.
Advised borrowers on their options when they are unable to meet repayment obligations.
Maintained up-to-date knowledge of relevant laws, regulations and best practices in the industry.
Resolved customer inquiries regarding loan status or payment issues in a timely manner.
Processed applications received from clients by verifying accuracy of data entered into system.
Drafted letters of approval and denial based on individual circumstances after evaluating applicants' financial information.
Conducted reviews and evaluations for cost-reduction opportunities.
Negotiate interest rate with pricing team to retain valued customers and apply approved pricing to lending facilities.
Managed customer files and requests by reviewing received documents to help complete application of approved rates.
Managed approved pricing for customers' home loan application to submission, to calculate new loan repayments.
Recommended suitable options to suit customers' situations and financial capability.
Refer customers to internal stakeholders to consolidate lending facilities to suit financial ability.
Communicated with the Head of the Home Loan Retentions Department on better options to retain high-value customers. Obtain negotiated rate to retain customer from leaving the bank.
Provided guidance on the selection of appropriate mortgage products based on individual needs.
Prepared reports for customers with delinquent and irreconcilable accounts.
Advised clients on available options for refinancing existing mortgages.

PROACTIVE CARE BANKER

WESTPAC GROUP

MELBOURNE, VIC

06.2019 - 08.2020

Provided customer service to bank clients, answering inquiries and resolving complaints.
Developed financial plans for customers based on their individual needs.
Advised customers on various banking products and services such as loans, investments, and credit cards.
Analyzed customer's financial information to determine the best banking products for them.
Verified customer identity using government-issued identification documents.
Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
Assisted with onboarding new employees by training them on banking procedures.
Organized promotional campaigns to attract new customers. Apply promotional campaigns to eligible customers' products.
Helped customers open and close accounts, spot & refer customers to lenders to discuss sound financial decisions.
Assisted customers by answering banking questions and recommending solutions.
Advised customers on bank products, services and financial planning options.
Helped customers understand and use mobile applications and online banking.
Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Modified, opened and closed customer accounts.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Researched and resolved open items and deposit issues.
Devised targeted solutions for various customers and offered deposit, lending and investment services.
Promote new products and incentives to bring in customers and strengthen productivity.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Resolved problems or discrepancies concerning customers' accounts.
Maintain high standard to achieve exceed level in customer service, compliances, NPS ratings, and personal performance record.

SECONDMENT SMALL BUSINESS BANKER

ANZ GROUP

DANDENONG REGION, VIC

08.2018 - 11.2018

Developed and maintained relationships with small business owners to understand their financial needs.
Conducted risk assessments on loan applications to determine creditworthiness of potential borrowers.
Provided guidance and advice to clients on the best financial solutions for their businesses.
Prepared loan documents and presented them to the senior business manager for evaluation and submission for creditworthiness. Report application outcome to clients for review and approval.
Reviewed client's financial statements, tax returns, cash flow projections, and other information related to the loan application process.
Analyzed customer portfolios in order to recommend appropriate banking products and services.
Assisted customers with opening new accounts while ensuring accuracy of all paperwork submitted.
Researched existing banking products and services in order to identify opportunities for improvement or expansion.
Identified areas of potential growth within a customer's portfolio by recognizing trends in their industry sector.
Negotiated terms and conditions of loans with customers based on creditworthiness analysis results.
Monitored market developments closely in order to inform customers about relevant changes that may affect their business operations.
Participated in community events such as Chamber meetings or networking groups to promote bank services.
Attended conferences and seminars related to small business banking topics in order to stay current with industry trends.
Collaborated with internal departments such as compliance or legal teams regarding any regulatory issues associated with lending activities.
Provided timely follow-up communication with customers when requested information is incomplete or incorrect.
Responded promptly to customer inquiries via phone calls or emails regarding account status updates or general questions about banking services offered.
Ensured compliance with applicable laws and regulations governing small business lending practices at all times.
Consulted with small business customers to determine needs and means and propose personalized banking solutions.
Enhanced relationships by providing excellent service to small business customers.
Advised customers on bank products, services and financial planning options.
Leveraged customer service and sales abilities to consistently meet performance goals.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Resolved problems or discrepancies concerning customers' accounts.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated with other stakeholders to service our customers, providing better and satisfactory end results to our customers.
Update personal target achieved in the system and report them to the manager for feedback and personal growth.
Maintained close contact with credit coach and managers for better credit knowledge and holistic service & conversation with customers.

ASSISTANT MANAGER COMMERCIAL ASSET FINANCE

ANZ GROUP

MELBOURNE, VIC

06.2018 - 08.2018

Collaborated with internal business bankers to enter loan application into the system for creditworthiness
Collaborated with external brokers to enter loan applications into the system for creditworthiness.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Displayed strong telephone etiquette, effectively handling difficult calls.
Exceeded customer satisfaction by finding creative solutions to problems.
Assess current loan facilities to make sure PPSR registrations are in place to fit customers' contract terms.
Analyzed credit reports to ensure accuracy of reported information before approving loans.
Provided guidance on loan repayment terms and options available.
Maintained high standard of customer service on the phone. Answer any inquiries from external brokers, customers, internal brokers, and staff members.
Achieve monthly group targets to achieve personal targets.

LICENSED PERSONAL BANKER

ANZ GROUP

FRANKSTON, VIC

02.2010 - 05.2017

Provided customers with information regarding banking products and services.
Developed relationships with customers to increase customer satisfaction and loyalty.
Performed financial analysis of customer's accounts to identify opportunities for cross-selling additional products and services.
Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Identified transaction errors for unbalanced debits and credits.
Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Processed maintenance, operations and correspondence for new and existing accounts.
Opened and serviced accounts within authorized limits.
Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
Addressed inquiries from clients and department team members.
Participated in training and mentoring of new associates, assisting with onboarding .
Complied with security procedures and protocols when opening and closing bank vault.
Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Integrated marketing promotions and programs into conversations to educate and inform customers.
Suggested tactics to improve banking functions and products.
Maintained and built strong client relationships through quality, personalized interactions.
Responded promptly to customer queries and complaints to find solutions and diffuse tension.
Entered new account information into computers and filed related forms and other documents.
Maintained customer data confidentiality while inputting information into system.
Executed wire transfers of funds in compliance with banking best practices.
Used customer and bank records to investigate and correct errors upon customer request.
Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
Prepared bank deposits, general ledger postings and statements.
Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Informed customers of procedures for depositing checks and applying for ATM cards.
Referred customers to appropriate bank personnel to meet financial needs.
Approached prospective clients through emails and cold calling to consistently meet sales targets.
Examined checks for endorsements to verify legality of documents.
Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
Used currency-counting machine to count currency and received checks.
Obtained credit records from various reporting agencies to open new accounts.
Received mortgage and other loan payments by verifying payment dates and amounts due.
Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
Developed and implemented loan origination strategies to meet organizational goals.
Reviewed mortgage applications for accuracy, completeness and compliance with bank policies and regulations.
Conducted in-depth financial analysis of potential borrowers' creditworthiness.
Negotiated terms of loan agreements with borrowers.
Assessed borrower needs and recommended appropriate products and services accordingly.
Analyzed market trends to identify potential opportunities for loan growth.
Maintained current knowledge of banking regulations, industry standards and best practices.
Processed loan applications from submission through closing, including ordering appraisals, title searches and other documentation as needed.
Provided guidance to customers on the selection of the most suitable loan product for their needs.
Researched customer inquiries regarding application status or processing issues.
Monitored portfolios for delinquency or default risk; took corrective action when necessary.
Prepared detailed reports on loan activity, such as pipeline analysis, volume trends.
Collaborated with underwriters to ensure timely completion of all loans in process.
Established relationships with real estate agents, brokers and other external partners.
Attended networking events to build referral sources and promote services.
Participated in training sessions on new products and services offered by the organization.
Identified areas needing improvement within existing processes; created solutions to enhance efficiency.
Coordinated activities between various departments throughout the life cycle of a loan transaction.
Advised clients on available options regarding refinancing or restructuring existing loans.
Ensured that all documents were accurately completed prior to submitting them for approval.
Developed and maintained relationships with local real estate agents.
Gathered client debt, credit and income information to determine loan eligibility.
Met with applicants to obtain information for loan applications and answer questions about loan process.
Helped clients fill out loan applications and find ideal loan options.
Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
Informed customers of application deadlines, approvals and denials.
Kept detailed records regarding approved, denied and received loan applications.
Complied applications and paperwork and double-checked for accuracy.
Educated customers regarding actions and strategies for debt repayment.
Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Submitted applications to credit analysts.
Identified lending risks and implemented strategies to reduce loan defaults.
Analyzed new markets and developed referral networks to locate new loan prospects.
Assisted customers in the selection of personal loan products that best fit their financial needs.
Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria.
Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
Provided guidance to customers regarding the terms and conditions of their loans.
Analyzed customer's financial data to determine repayment ability and affordability.
Educated customers on loan options available to them such as fixed rate mortgages, adjustable rate mortgages.
Prepared loan documents for accuracy prior to closing process.
Monitored customer accounts throughout life of loans to ensure payments are made on time.
Evaluated risk associated with each loan application by analyzing creditworthiness and collateral value.
Advised borrowers on strategies for improving their credit score or reducing debt load prior to applying for a new loan.
Reviewed existing client portfolios regularly to identify potential refinancing opportunities.
Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
Maintained up-to-date knowledge of relevant laws and regulations governing consumer lending practices.
Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
Verified accuracy of all documents before submitting them for approval.
Assisted in developing marketing materials for various loan products offered by the company.
Developed relationships with local real estate agents and mortgage brokers in order to increase referral business.
Participated in community outreach events aimed at educating consumers about personal finance topics.
Provided technical assistance in setting up automated payment systems for customers who wish to pay electronically.
Prepared reports summarizing performance metrics related to individual loans as well as overall portfolio performance.
Reviewed client documentation and contracts for discrepancies and mistakes.
Updated client account information and records in company databases.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Verified client financial information to determine creditworthiness and loan eligibility.
Informed customers of loan application requirements and deadlines.
Identified valuable solutions for customers with credit problems.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Stayed abreast of lending regulations, industry trends and market rates.
Approved or denied loan applications and explained reasoning behind decisions.
Collaborated with company teams to expedite loan approval processes.
Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Located and suggested loan packages that met client needs and priorities.
Developed loan contracts and explained contract terms to clients.
Met with applicants to obtain information for loan applications and answer questions about processes.
Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Prepared reports for customers with delinquent and irreconcilable accounts.
Developed and recommended personal or commercial loan packages for clients.
Set up debt payment plans based on client credit, income and assets.
Reviewed customer applications for credit card approval.
Analyzed and verified financial information to ensure accuracy of application data.
Processed new account requests, including obtaining necessary documents from clients.
Responded to inquiries from customers regarding their credit cards and accounts.
Communicated with internal departments on any changes in customer accounts.
Provided guidance to customers on how to use their credit cards responsibly and effectively.
Assisted customers with payment plans and other special arrangements as needed.
Identified opportunities for cross-selling additional products or services to customers.
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Created strategies for expanding customer base through referrals from existing customers.
Collaborated with business banker on strategy to bring more business customers
Developed and maintained relationships with customers and assisted in generating sales opportunities.

COMMERCIAL BANK TELLER

ANZ GROUP

CRANBOURNE, VIC

03.2007 - 03.2009

Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Maintained confidentiality of bank records, transactions and customer information.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Cross-sold bank products such as savings accounts and credit cards to existing clients.
Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Performed cash handling duties including counting currency, coins and checks.
Balanced teller drawers regularly throughout the day according to established procedures.
Educated customers about different types of banking services available at the branch.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Provided assistance to other tellers during peak business hours as needed.
Researched customer inquires regarding their accounts using internal banking systems.
Assisted customers with basic technical issues related to digital banking platforms.
Processed loan payments by verifying funds availability prior to disbursing funds.
Prepared reports on transaction activity for management review.
Resolved customer disputes promptly in accordance with bank policies and procedures.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Welcomed customers and offered pleasant service during entire transaction.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Entered transactions into computer and issued customer receipts.
Responded and assisted customers with account inquiries and updates.
Explained bank services, financial products and applicable fees to customers.
Reconciled cash and checks against computer records at end of shift.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Opened new checking, savings and lines of credit for customer accounts.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Identified and reported suspicious behavior to security personnel as appropriate.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Built and maintained client relationships through quality, personalized interactions.
Maintained confidentiality of bank records and client information.
Took on additional shifts during busy periods to minimize staffing shortages.
Delivered exceptional service to customers in person or over telephone.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Directed specific questions to appropriate branch personnel.
Adhered to financial services security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Trained employees on cash drawer operation.
Resolved problems or discrepancies concerning customers' accounts.
Received and counted daily inventories of cash, drafts and checks.
Identified transaction errors when debits and credits did not balance.
Balanced daily cash deposits and vault inventory with zero error rate.
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Verified amounts and integrity of every check or funds transfer.
Performed special services for customers, ordering bank cards and checks.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Transmitted orders to supply cash to meet daily needs.
Leveraged customer service and sales abilities to consistently meet performance goals.
Reported daily averages and shortages to operations department.
Prepared official checks for customer and internal bank needs.
Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Liaised between bank branches regarding best practices and operations.
Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Participated in weekly training sessions to stay abreast of changes in banking regulations.
Followed strict compliance guidelines when completing financial transactions for customers.

Skills

Data Analysis
Policies implementation
Work Complaint Handling
Business Correspondence Writing
Conflict Resolution
Willingness to Learn
Decision-Making
Customer Relationship Management
Collaboration and Rapport Building
Strategic Planning
Compliance reviews
Internal Audits
Document Review

Policy analysis
Deficiency documentation
Activity monitoring
Quality Control
Records Review
Risk Identification
Process Implementation
Information Verification
Verbal and written communication
Friendly, Positive Attitude
Written Communication
Organization
Banking regulations

Affiliations

NAB CVM - Exceeds Customer Evaluation in May 2024.
NAB CVM - Exceeds Customer Evaluation in June 2024.
NAB CVM - Second Highest Referrals for Mayhem 2024 competition.

Languages

English

Professional

Samoan

Professional

Accomplishments

Complex Onboarding - Excellence For Customers Award - Associates on the Quarter.

References

References available upon request.

Timeline

KYC ONBOARDING SPECIALIST

NATIONAL AUSTRALIA BANKER (NAB)

06.2022 - Current

HOME LOAN INBOUND RETENTIONS UNIT

WESTPAC GROUP

02.2021 - 05.2022

OUTBOUND HOME LOAN RETENTIONS UNIT

WESTPAC GROUP

03.2020 - 10.2021

PROACTIVE CARE BANKER

WESTPAC GROUP

06.2019 - 08.2020

SECONDMENT SMALL BUSINESS BANKER

ANZ GROUP

08.2018 - 11.2018

ASSISTANT MANAGER COMMERCIAL ASSET FINANCE

ANZ GROUP

06.2018 - 08.2018

LICENSED PERSONAL BANKER

ANZ GROUP

02.2010 - 05.2017

COMMERCIAL BANK TELLER

ANZ GROUP

03.2007 - 03.2009

TASHA MAINUUOTI

Summary

Overview

Work History

KYC ONBOARDING SPECIALIST

HOME LOAN INBOUND RETENTIONS UNIT

OUTBOUND HOME LOAN RETENTIONS UNIT

PROACTIVE CARE BANKER

SECONDMENT SMALL BUSINESS BANKER

ASSISTANT MANAGER COMMERCIAL ASSET FINANCE

LICENSED PERSONAL BANKER

COMMERCIAL BANK TELLER

Skills

Affiliations

Languages

Accomplishments

References

Timeline

KYC ONBOARDING SPECIALIST

HOME LOAN INBOUND RETENTIONS UNIT

OUTBOUND HOME LOAN RETENTIONS UNIT

PROACTIVE CARE BANKER

SECONDMENT SMALL BUSINESS BANKER

ASSISTANT MANAGER COMMERCIAL ASSET FINANCE

LICENSED PERSONAL BANKER

COMMERCIAL BANK TELLER

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