Tasha Ramsay
Summary
Healthcare administrator and retail professional demonstrating versatility across retail, medical and hospitality. Proven track record in managing oncology waiting lists, maintaining patient confidentiality, and delivering exceptional customer and patient care, in high-pressure environments. Combines strong operational skills and cash handling, with consistently meeting KPIs whilst maintaining professional standards.
Overview
9
9
years of professional experience
Work History
Bartender
The Tap Shop
01.2024 - 01.2025
- As a bartender, I was responsible for the safe service of alcohol and maintaining a relaxing pub environment
- Other duties included cocktail making, changing kegs, cashing up, taking food orders and maintaining stock levels behind the bar
Clerical Officer
Edinburgh Cancer Centre (NHS Lothian)
01.2023 - 01.2025
- My role as a clerical officer included front of house reception duties, answering telephone calls from patients, handling patient notes and ensuring that any paperwork that was no longer needed was sent to scanning
- In addition to this, my role included managing oncology and haematology waiting lists, booking blood tests for haematology outpatient appointments, and handling patient referrals to ensure all patients were aware of their appointments, also to ensure that patients were receiving treatment within the 62-day breach period
- This role exposed to me to unsettling and occasionally a distressing environment which allowed me to demonstrate compassion and empathy while remaining professional
Senior Sales
Lacoste
01.2022 - 01.2023
- During my time at Lacoste, I carried out a wide variety of tasks including stock replenishment, delivering a high standard of customer service, and sorting deliveries
- I was also tasked with putting sales through our till system and answering customer queries on the phone
- Other jobs I had assisted in include stock take and changing the layout of the shop to attract more customers and meet our KPIs
Key Holder
Dune London
01.2021 - 01.2023
- During my time at Dune, I adapted very well to meeting the companies KPIs
- I progressed from probation to silver sales advisor in the space of three months in my post with Dune
- My main role currently was to ensure that the shop floor standards remain to Dunes very high standards and to deliver excellent customer service
- During my shifts I also used the online ordering system to place orders for customers to ensure they have an alternative, if an item they are desiring isn’t available in store
- I also processed deliveries and play a key role in maintaining stock room standards ensuring we abided by the company’s stockroom procedures
- In addition, I was also a key holder for the Livingston store
- I was responsible for opening the store and ensuring that returns are processed correctly and efficiently as well as dealing with queries from customers and answering emails from other members of the company
Stock Replenishment
Primark
01.2019 - 01.2021
- I worked at Primark for over two years
- During my time at Primark, I worked an array of shifts from full days at the weekend, 6am starts throughout the week and weekend nightshift
- My main role was early morning stock replenishment
- With this role I was trusted to ensure the floor I am dedicated to on that day is filled and presented to the highest standard before the shop opens
- I had also worked on the shop floor, in the fitting rooms and had worked on the tills as well
- Primark till trained me, provided me with training on how to order stock through their own replenishment system and showed me how to ensure stock levels are corrected and reported back to management
Kitchen Assistant
La Vita Viva
01.2016 - 01.2019
- I worked at La Vita Viva for just under 4 years and during my time my role was to maintain a clean and tidy kitchen in line with health and safety regulations
- I was also responsible for checking and ensuring that all fridges and freezers were at the correct temperature and that all dishes were thoroughly cleaned for the next use
- During my shifts I also used to answer phone calls and put orders through the till along with processing Scoffable orders and serving soft drinks
A&E Receptionist
NHS Lothian
01.2023
- My role as an A&E receptionist was to book patients into the emergency department respectfully and efficiently using the online TRAK system
- Other duties include answering patient queries ever the phone whilst maintaining patient confidentiality, ensuring that all paperwork is returned and has been completed correctly and making follow up appointments for patients who require them
Education
diploma of higher education - Business Management and Administration
Edinburgh Napier University
04.2023
Skills
- Confidentiality handling
- File and records maintenance
- Call handling
- Reception management
- Organizational standards
Timeline
Bartender
The Tap Shop
01.2024 - 01.2025
Clerical Officer
Edinburgh Cancer Centre (NHS Lothian)
01.2023 - 01.2025
A&E Receptionist
NHS Lothian
01.2023
Senior Sales
Lacoste
01.2022 - 01.2023
Key Holder
Dune London
01.2021 - 01.2023
Stock Replenishment
Primark
01.2019 - 01.2021
Kitchen Assistant
La Vita Viva
01.2016 - 01.2019
diploma of higher education - Business Management and Administration
Edinburgh Napier University
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