TASHA TSCHUMY

Customer service-oriented professional with over eighteen years of Customer Relations, Leadership and Operational Management. Proven ability to handle procedural, clerical, and operational tasks efficiently, coupled with strong communication and problem-solving skills. Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) with a demonstrated ability to learn new systems quickly. Dedicated to providing exceptional support and resolving customer inquiries effectively. Seeking to leverage my extensive experience and learn new skills.

• AREA MANAGER, TABLE GAMES, Crown Resorts, Melbourne, VIC, 05/01/15, 04/01/24, Implement strategies to monitor and mitigate absenteeism effectively., Evaluating employee performance, conduct coaching sessions, and facilitate behavioural discussions., Cultivated and maintained stakeholder relationships, negotiating with customers to meet their expectations., Define role expectations clearly and hold team members accountable., Actively participate in recruitment processes and contribute to COVID-safe procedures implementation, Demonstrated expertise in labour optimisation and product management to align with market demand and enhance overall operational efficiency.
• ADMINISTRATION COORDINATOR, TABLE GAMES, 03/01/14, 05/01/15, Assist with Health & Safety responsibilities, including minute-taking during meetings., Managed credit card reconciliation, while ensuring auditing and compliance., Managed credit card reconciliation and high-profile event bookings., Facilitated onboarding processes and handled general requests, Managed invoices, procurement processes and maintained electronic records.
• RECRUITMENT COORDINAROR, SECONDMENT ROLE, 10/01/13, 03/01/14, Screened and pre-interviewed candidates, optimised recruitment processes, and engaged candidates in assessment centres., Efficiently scheduled interviews with management teams, optimising the recruitment process., Engaged candidates in assessment centres to swiftly assess their skills and motivation, streamlining the selection process., Assist with data entry and maintain meticulous.

• Casino Table Games Dealer, Crown Melbourne, Melbourne, 06/01/11, 10/01/13
• Table Games dealer, Reef Hotel Casino, Cairns, QLD, 07/01/07, 03/01/11
• Sales assistant, Best & Less, Cairns, QLD, 01/01/05, 01/01/07

• Certificate IV Hospitality (Gaming) / RSA / RSG
• COP – Microsoft Word and Excel
• AML & AUSTRAC
• Emotional Intelligence
• OH&S Certificate
• HLTAID011 First Aid and CPR

• Golf
• Travelling
• Reading

• Exceptional Customer Service
• Proficient in Microsoft Office
• Recruitment and Onboarding
• Administration Coordination
• Operational and Labour Management
• Strong Communication Skills
• Problem Solving and Initiative
• Quick Learner and Adaptable

RSA, RSG, Casino Special Employee License, First Aid and CPR