Tashana Opelu
Sth Penrith,NSW
Summary
Administrative professional with several years of diverse experience. Strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and expanding knowledge in and out of the workplace.
Overview
2025
2025
years of professional experience
Work History
Customer Service Administrator
Skilltech
03.2022 - Current
- Answered approximately 30 incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate customer requests.
- Monitored customer feedback channels to identify trends or recurring issues that require attention from the management team.
Customer Service Assistant
The Reject Shop
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Restaurant Team Member
Panthers Pizza & Kebabs
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used proper techniques to prepare food and ingredients.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Customer Service Assistant
Target
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Swimming Instructor
Beesafe Swim Centre
- Instructing students, teaching skills and techniques
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
- Took notes strengths and weaknesses of each child in class to track progress.
Party Host
Flipout
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Planned parties according to customer specifications.
- Directed guests to correct areas for eating, dancing, and other services.
- Decorated and set tables in accordance with party themes and age groups.
- Led creative games and activities to engage and entertain guests during events.
Cashier
Ronni’s Home Depot
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
Christmas Casual Retail Assistant
Williams Shoes
- Balanced multiple responsibilities, including cashier duties, floor assistance, and sizing customer's shoes as needed during peak periods.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
Store Associate
The Easter Show
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Boosted sales revenue with effective upselling techniques and personalized recommendations.
Team Member
KFC
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
HSC - Completed year 12
Jamison High School
Penrith, NSW09.2022
Skills
- Fast and efficient service worker
- Problem-solving
- Interpersonal skills
- Attention to Detail
- Flexible and Adaptable
- Team player
- Multitasking
- Perform well in fast-paced environments
- Customer orientated
- Time Management
- Communication
- Organization and recordkeeping
Hobbies and Interests
- Polynesian dancing
- Oztag
- Travelling
Achievements and qualifications
- First Aid Certificate
- RSA
- RCG
- White Card
- Cert III in Hospitality
- Cert II in Sports coaching
- Oztag State Cup Representative
- Charity Ambassador for Rainbow Crossing
References
- Ms Mckinnon, Jamison High School Careers Advisor, 02 4731 6150
- Heelam Johal, Panthers Pizza & Kebabs Supervisor, 0493 600 261
- Amit Arora, Skilltech Supervisor, 0450 257 595
Timeline
Customer Service Administrator
Skilltech
03.2022 - Current
Customer Service Assistant
The Reject Shop
Restaurant Team Member
Panthers Pizza & Kebabs
Customer Service Assistant
Target
Swimming Instructor
Beesafe Swim Centre
Party Host
Flipout
Cashier
Ronni’s Home Depot
Christmas Casual Retail Assistant
Williams Shoes
Store Associate
The Easter Show
Team Member
KFC
HSC - Completed year 12
Jamison High School
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