Maria Knott
Darwin,NT
Summary
Seasoned Cleaning Supervisor and Senior Hairdresser with a proven track record at Pullmans Property Service, enhancing cleanliness standards and client satisfaction through effective team management and personalized service. Excelled in problem-solving and relationship building, boosting efficiency and customer loyalty. Skilled in sanitation protocols and communication, ensuring top-notch service delivery and workplace safety.
Overview
26
26
years of professional experience
Work History
Cleaning Supervisor
Pullmans Property Service
Darwin
01.2016 - 06.2024
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Hairdresser
Just Cuts
Taree, NSW
03.2011 - 01.2014
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Receptionist and Hairstylist
Price Attack
Darwin, NT
01.2000 - 06.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Senior Hairdresser
Cut Above
Darwin, NT
01.1998 - 12.1999
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
Education
Ocher Card -
Darwin NT
White Card -
Darwin NT
Certificate III - Hairdressing
Charles Darwin University
Darwin, NT11.1994
Skills
Communication skills
Team work
Problem solving
Time management
- Quick Learner
- Business Management
- Sales expertise
- Product Sales
- Relationship Building
- Product Knowledge
- Clear Communication
- Social skills
- Decision-Making
- Tool, Equipment, and Surface Sanitizing
Timeline
Cleaning Supervisor
Pullmans Property Service
01.2016 - 06.2024
Hairdresser
Just Cuts
03.2011 - 01.2014
Receptionist and Hairstylist
Price Attack
01.2000 - 06.2005
Senior Hairdresser
Cut Above
01.1998 - 12.1999
Ocher Card -
Darwin NT
White Card -
Darwin NT
Certificate III - Hairdressing
Charles Darwin University