Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Knott

Darwin,NT

Summary

Seasoned Cleaning Supervisor and Senior Hairdresser with a proven track record at Pullmans Property Service, enhancing cleanliness standards and client satisfaction through effective team management and personalized service. Excelled in problem-solving and relationship building, boosting efficiency and customer loyalty. Skilled in sanitation protocols and communication, ensuring top-notch service delivery and workplace safety.

Overview

26
26
years of professional experience

Work History

Cleaning Supervisor

Pullmans Property Service
Darwin
01.2016 - 06.2024
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Hairdresser

Just Cuts
Taree, NSW
03.2011 - 01.2014
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Receptionist and Hairstylist

Price Attack
Darwin, NT
01.2000 - 06.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Senior Hairdresser

Cut Above
Darwin, NT
01.1998 - 12.1999
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.

Education

Ocher Card -

Darwin NT

White Card -

Darwin NT

Certificate III - Hairdressing

Charles Darwin University
Darwin, NT
11.1994

Skills

Communication skills

Team work

Problem solving

Time management

  • Quick Learner
  • Business Management
  • Sales expertise
  • Product Sales
  • Relationship Building
  • Product Knowledge
  • Clear Communication
  • Social skills
  • Decision-Making
  • Tool, Equipment, and Surface Sanitizing

Timeline

Cleaning Supervisor

Pullmans Property Service
01.2016 - 06.2024

Hairdresser

Just Cuts
03.2011 - 01.2014

Receptionist and Hairstylist

Price Attack
01.2000 - 06.2005

Senior Hairdresser

Cut Above
01.1998 - 12.1999

Ocher Card -

Darwin NT

White Card -

Darwin NT

Certificate III - Hairdressing

Charles Darwin University
Maria Knott