Tashanah Knott
Moil,NT
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
Darwin, NT
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed fleet and fulfilled customers daily needs and requirements
Commercial Cleaner
Pullmans Property Service
01.2020 - 03.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Apprentice Hairdresser
Cut Above
06.2022 - 11.2022
- Developed strong relationships with clients through excellent communication and customer service skills.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Demonstrated adaptability by quickly learning new products introduced into salon offerings.
Receptionist
Karen Sheldon Hair & Barbering Academy
01.2022 - 11.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed over 50 customer calls per day.
- Restocked supplies and submit purchase orders to maintain stock levels
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
Certificate I - Retail
Taminmin College
Humpty Doo, NT11.2021
Certificate I - Business Administration
Taminmin College
Humpty Doo, NT06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Data Entry
- Customer Relations
- Problem Resolution
- Team leading
Timeline
Customer Service Representative
Hertz Car Rental
04.2024 - Current
Apprentice Hairdresser
Cut Above
06.2022 - 11.2022
Receptionist
Karen Sheldon Hair & Barbering Academy
01.2022 - 11.2022
Commercial Cleaner
Pullmans Property Service
01.2020 - 03.2024
Certificate I - Retail
Taminmin College
Certificate I - Business Administration
Taminmin College