Tasharna Hempenstall
North Wonthaggi,VIC
Summary
Proactive and results-oriented, I excelled as a Sales Assistant at Umart, enhancing customer satisfaction through personalized service and expert product recommendations. Skilled in relationship building and inventory management, I significantly contributed to maintaining a positive store reputation and upholding high safety and cleanliness standards.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
11
11
years of professional experience
Work History
Home Babysitter
Work From Home
01.2017 - 12.2021
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Encouraged positive behavior and manners through example and gentle guidance.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
Sales Assistant
Umart
03.2018 - 12.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Assistant
Janets Antiques
01.2012 - 12.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
Cleaner Helper
Glendas Cleaning Services
01.2011 - 12.2014
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
No Degree - General Studies
12-2018
- Completed Vocational Education and Training (VET) in: Early Childhood Education
Skills
- Customer service
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Stocking shop floor
- Active listening
- Safety and cleanliness standards
- Patience and empathy
- Strong work ethic
- Following directions
- Reliability and punctuality
- Child supervision
- Maintaining safe environment
- Toddler care experience
- Childcare
- Housekeeping
- Light housekeeping
- Infant care experience
- Behavior monitoring
- Bathing and dressing
- Diaper changing proficiency
- Early childhood education
- Clear communication
- Emotional intelligence
- Calm demeanor
- Work prioritization
- Waste disposal
- Sweeping and mopping
- Laundry
- Furniture rearrangement
- Safety standards and protocols
- Customer assistance
Timeline
Sales Assistant - Umart
03.2018 - 12.2018
Home Babysitter - Work From Home
01.2017 - 12.2021
Sales Assistant - Janets Antiques
01.2012 - 12.2015
Cleaner Helper - Glendas Cleaning Services
01.2011 - 12.2014
CCG Mcmillan Campus - No Degree, General Studies
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