Tasharni Stueven
Crib Point,VIC
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Australian Orchid Nursery. Excelled in conflict resolution and problem-solving, significantly improving team performance and customer relations. Skilled in quality control and customer service, adept at fostering professional relationships and exceeding performance targets.
Overview
26
26
years of professional experience
Work History
Summer SUP Hire
Peninsula Paddle Co
Mount Martha, VIC
11.2017 - Current
- Setting up gazebo and all equipment needed for the day. Packing up at end of the day.
- Taking customer bookings and having all relevant paperwork filled in, and taking payments.
- Instructing customers on technique and safety.
- Provided individualized support for struggling learners through targeted interventions and additional resources.
- Continuously updated personal knowledge in relevant subject matter through ongoing training courses and workshops to remain current in teaching methodologies.
Machine Operator
Visy
Moorabbin, VIC
10.2022 - 11.2023
- Operated machining equipment safely with team of operators.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Quickly shut down equipment in emergency situations following protocols.
- Placed orders for materials and equipment with vendors.
Dispatch Supervisor
Australian Orchid Nursery
Tyabb, VIC
06.2015 - 11.2022
- Supervised a small team of employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
Manufacturing
Abia Trading
Carrum Downs, VIC
06.2000 - 06.2014
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Assembled and tested parts and components to meet safety and performance standards.
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
Industrial Cleaner Casual
Peninsula Home Services / Peter Stevens Carpet
Mornington, VIC
06.1998 - 06.2014
- Implemented effective time management strategies to complete assigned tasks efficiently and accurately.
- Showcased attention to detail when inspecting facilities for cleanliness, identifying areas needing improvement or additional attention.
- Provided exceptional customer service to clients, addressing their specific needs in a timely manner.
- Developed strong relationships with clients through consistent communication and high-quality service delivery.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated buffers and burnishers to clean and polish floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cold calling to obtain new clients on a regular basis.
- Running booths in shopping centres to promote our products and gain more clientele.
Education
Year 10 -
Woodleigh School
Baxter, VICCertificate 3 Health Services -
Chisholm Institute
Frankston, VICStand Up Paddle Instructor -
Surf Life Saving Australia
2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Scheduling
- Appointment Scheduling
- Quality Control
- Product Sales
- Order Fulfillment
- Product Promotion
Timeline
Machine Operator
Visy
10.2022 - 11.2023
Summer SUP Hire
Peninsula Paddle Co
11.2017 - Current
Dispatch Supervisor
Australian Orchid Nursery
06.2015 - 11.2022
Manufacturing
Abia Trading
06.2000 - 06.2014
Industrial Cleaner Casual
Peninsula Home Services / Peter Stevens Carpet
06.1998 - 06.2014
Year 10 -
Woodleigh School
Certificate 3 Health Services -
Chisholm Institute
Stand Up Paddle Instructor -
Surf Life Saving Australia