TASHI DIL
Perth,WA
Summary
Hardworking professional with over seven years of experience and proven knowledge of back-office operations, administrative support, sales, General Accounts payable and customer service. I aim to leverage my abilities to successfully fill the role on your team.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Cleanaway Malaga - Solid Waste Services
Perth, WA
03.2025 - Current
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Monitored call center activities using analytics tools such as Salesforce Service Cloud Reports.
- Developed strategies for improving efficiency within the call center environment.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
FRONT OFFICE + WAREHOUSE ADMINISTRATOR
Jay synthetic Grass
Perth, WA
10.2023 - 03.2024
- Organized and managed daily administration functions to meet corporate objectives
- Provide and compile purchase orders and invoices for clients
- Maintain copies of vouchers, invoices or correspondence necessary for files
- Practice effective monitoring to ensure payments are made to vendors in a timely manner
- Prepared agendas and arranged staff and board meetings
- Established and implemented administrative policies and procedures and maintained proper documentation
- Evaluated existing administration processes and implemented actionable improvements to increase efficiency
- Served as the main point of contact for clients, vendors, and personnel
- Daily timesheet entries into the system and updating
- Set up meetings and appointments, gathered materials, booked conference rooms, and provided information to involved parties
- Performing day-to-day financial transactions, including verifying, classifying, and recording accounts payable data
- Preparing Purchase orders, bills, and invoices
- Answered and routed phone calls and emails, always maintaining confidentiality
- Coordinated and managed event-planning logistics, budget administration, and team oversight
- Organized and maintained documents, files, and records
- Negotiated and reviewed contracts, rates, and terms with current facilities and suppliers
- Developed and implemented procedures to streamline office operations and improve workflow efficiency
- Developed effective communication strategies between departments to ensure smooth operations across the organization.
- Maintained accurate records of inventory and stock levels.
- Organized warehouse shelves for efficient storage and retrieval of products.
- Provided support to other departments such as customer service with product inquiries.
- Prepared detailed reports on daily activities including production volumes, defective parts.
SITE COORDINATOR (CLEANLINESS)
MR CLEEN - SITE -Amazon Web Services
Perth, WA
06.2023 - 10.2023
- Supporting for stock-taking for Office Management
- Supporting event arrangements for the reception
- Directing external customers for coffee machine
- Sanitized and cleaned equipment and surfaces with solvents
- Collaborated effectively with supervisors to ensure that all tasks were completed correctly and on time.
MANAGER BUSINESS DEVELOPMENT
Zillion Business Solutions Pvt Ltd
Colombo
01.2022 - 01.2023
- Maintained a professional network of potential clients and business opportunities
- Created and maintained a sales environment to support business objectives
- Mentored team members to create clear paths toward career goals.
MANAGER BUSINESS DEVELOPMENT
Amici's Holdings Pvt Ltd
Colombo
06.2021 - 08.2022
- Maintained open and ongoing communication with clients to meet needs and expectations
- Leveraged cold calling, in-person visits, and referrals to build leads
- Resolved customer complaints regarding sales and service.
MANAGER CUSTOMER RELATIONS
Conscience Integrated Pvt Ltd
Colombo
01.2021 - 05.2022
- Built and maintained strong business relationships with key decision-makers at client companies
- Identified new sales opportunities and provided insights into client strategies and goals
- Answered incoming and outgoing phone calls to customers and provided quality, responsive, and positive customer contact with the intent to retain the customer.
Administrator / (Warehouse + Office) Receptionist
Zadok Advertising Pvt Ltd
Colombo
01.2016 - 11.2020
- Greeted and welcomed guests in person and on the phone; answered and directed inquiries to designated department
- Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received
- Prepared vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures
- Post business transactions, process invoices, verify financial data for use in maintaining accounts payable records
- Pick up and sort daily incoming correspondence and deliver sorted mail to addresses
- Performed data entry tasks with accuracy and speed in various software applications
- Generated daily, weekly, and monthly performance reports on key metrics for review by senior management
- Sorted and documented records for the convenience of the executive team
- Updated databases with employee contact information changes regularly
- Greeted visitors warmly upon arrival at corporate offices; ensured they had access to appropriate facilities during their stay
- Responded quickly to meet customer needs and resolve problems
- Performed general maintenance and repair
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Education
COMPLETED COURSEWORK TOWARDS MASTER OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES MANAGEMENT -
University of Northampton
COMPLETED COURSEWORK TOWARDS PCGD / FCHRM -
COMPLETED COURSEWORK TOWARDS DIPLOMA IN ACCOUNTING -
Charted Institute of Personal Management
COMPLETED COURSEWORK TOWARDS DIPLOMA IN COMPUTER SCIENCE -
ITCA Colombo
Skills
- Generating leads/Maintaining great relations with existing clients/Teamwork and excellent communication
- Business Administration / General Accounts Payable
- Ability To Multitask
- Customer Service
- Ability To Lift
- Office Administration
- Supplies Ordering
- MS Office
- Communication skills
- Data Confidentiality
- Team Collaboration
- Problem solving
- Order processing
- Analytical thinking
- Attention to detail
- Time management
- Sales support
Computer Software Skills
- MS OFFICE - WORD / EXCEL /OUTLOOK /POWERPOINT
- EMAIL - OUTLOOK /GMAIL
- ENTERPRISE SYSTEMS - XERO /ERP /QUICK BOOK
- GOOGLE DRIVE - DRIVE /DOCS
- SOCIAL MEDIA - LINKEDIN / PINTEREST /FACEBOOK/ INSTERGRAM /TWITTER
References
- TANSMONA TAN, Amazon Web Services, Office Manager, (040) 331-4888, tansmont@gmail.com
- LU BRAYAN, Amazon Web Services, Receptionist Supervisor, (041) 334-6700, bryanlu927@gmail.com
- MOSHAN RANASOORIYA, Aranmore Catholic College, Mathematics And Science Teacher, (046) 624-9074, moshan.d.r@gmail.com
References
References available upon request.
Timeline
Customer Service Officer
Cleanaway Malaga - Solid Waste Services
03.2025 - Current
FRONT OFFICE + WAREHOUSE ADMINISTRATOR
Jay synthetic Grass
10.2023 - 03.2024
SITE COORDINATOR (CLEANLINESS)
MR CLEEN - SITE -Amazon Web Services
06.2023 - 10.2023
MANAGER BUSINESS DEVELOPMENT
Zillion Business Solutions Pvt Ltd
01.2022 - 01.2023
MANAGER BUSINESS DEVELOPMENT
Amici's Holdings Pvt Ltd
06.2021 - 08.2022
MANAGER CUSTOMER RELATIONS
Conscience Integrated Pvt Ltd
01.2021 - 05.2022
Administrator / (Warehouse + Office) Receptionist
Zadok Advertising Pvt Ltd
01.2016 - 11.2020
COMPLETED COURSEWORK TOWARDS MASTER OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES MANAGEMENT -
University of Northampton
COMPLETED COURSEWORK TOWARDS PCGD / FCHRM -
COMPLETED COURSEWORK TOWARDS DIPLOMA IN ACCOUNTING -
Charted Institute of Personal Management
COMPLETED COURSEWORK TOWARDS DIPLOMA IN COMPUTER SCIENCE -
ITCA Colombo
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