Tashi Yangzom
KANGAROO POINT
Summary
Dynamic professional with a strong background in customer service and hospitality, honed at Dragon Boutique. Recognized for enhancing guest satisfaction through proactive problem-solving and effective communication. Proficient in Tally and Microsoft applications, I excel in relationship building and time management, ensuring a welcoming environment and loyal clientele.
Overview
3
3
years of professional experience
Work History
House Attendant
Dragon Botique
03.2023 - 02.2024
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Assisted in reducing complaints by proactively identifying and reporting maintenance concerns to the appropriate departments.
- Provided exceptional customer service by responding to special requests from guests, creating personalized experiences that fostered loyalty.
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
Receptionist
Druk Hotel
02.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Janitorial Assistant
Osel Hotel
01.2021 - 10.2021
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
Education
No Degree - Certificate in Accounting And Financial Management
Thimphu Institute of Management
Thimphu, Bhutan03-2024
High School Diploma -
London Institute of Business And Technology. (Bhut
Thimphu, Bhutan01-2022
High School Diploma -
Kuendrup Higher Secondary School
Gelephu, Bhutan01-2020
Skills
Computer background with Tally and Microsoft’s skills,
Fast learner and Career-oriented,
Good writing and verbal communication skills in English
Responsible and Time management,
Critical thinking and Problem solving,
Relationship and team building
Timeline
House Attendant
Dragon Botique
03.2023 - 02.2024
Receptionist
Druk Hotel
02.2022 - 10.2022
Janitorial Assistant
Osel Hotel
01.2021 - 10.2021
No Degree - Certificate in Accounting And Financial Management
Thimphu Institute of Management
High School Diploma -
London Institute of Business And Technology. (Bhut
High School Diploma -
Kuendrup Higher Secondary School
Similar Profiles
Ronald BlancoRonald Blanco
Driver, Warehouse Orders at Diva BotiqueDriver, Warehouse Orders at Diva Botique
Jacqueline KwasnikJacqueline Kwasnik
Store Manager at No. 18 BotiqueStore Manager at No. 18 Botique
Tania AliTania Ali
Teaching experience at Saddique BotiqueTeaching experience at Saddique Botique