Tashi Yezer
Tuart Hill,WA
Summary
Proactive Business Analyst and Product Owner with 12+ years product management experience in payment systems and financial mobile applications environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support institutional growth and revenue.
Overview
13
13
years of professional experience
Work History
Business Analyst
Digital Kidu
09.2020 - 02.2022
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
- Executed analysis of risks and identified risk mitigation strategies.
- Surveyed clients to ascertain requirements and expectations for product.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Provided technical support for troubleshooting analytics and reporting issues.
- Management of Quality Assurance of the software through inspection and audition of the system solution and develop and execute UAT of Mobile Banking Application user journey.
- Provide Go-Live and Post Go-live support.
ICT Officer
Royal Monetary Authority Of Bhutan
06.2009 - 09.2020
- Worked closely with reputed institution partners like The World Bank, International Monetary Fund, Asian Development Bank, Reserve Bank of India and Ripple etc to drive financial system development and budget and grants evaluation.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions to implement multifaceted payment channels including software and hardware solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Built IT infrastructure to support key business strategies and evolving processes.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Groomed team talents through robust professional development program and training opportunities.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Polled department heads to assess current and projected IT needs.
- Guided testing process and validation for major software releases.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Create user stories, develop and execute test plans and user acceptance testing.
- Handholding projects, Go Live and Post Go Live support for 6 National payment projects.
Education
Master of Management Information Systems - IT
Edith Cowan University
Perth, WA12.2023
Bachelor of Computer Applications - IT
Bangalore University
Peenya, Bangalore07.2007
Skills
- Competitive Analysis
- Campaign Performance Tracking
- Business Process Mapping
- Business Process Improvement
- Internal Auditing
- Predictive Modeling
- Business Planning
- Requirements Gathering
- Quality Assurance
- Data Analysis
- Gap Analysis
- Operational Reporting
- Operations Analysis
- Technical Writing
- Strategic Planning
- Customer Needs Assessment
- Cost-Benefit Analysis
- Project Management
- Process Optimization
- Operations Management
- Release Planning
- HTML and CSS
- Project Finance
- Test Case Scenarios
- Product Development
- Product Management
- Microsoft Office Suite
- User Acceptance Testing
- Staff Management
- Needs Assessments
- Information Modeling
Timeline
Business Analyst
Digital Kidu
09.2020 - 02.2022
ICT Officer
Royal Monetary Authority Of Bhutan
06.2009 - 09.2020
Master of Management Information Systems - IT
Edith Cowan University
Bachelor of Computer Applications - IT
Bangalore University
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