Tashinga Marufu
Summary
Highly motivated and empathetic Enrolled Nursing student at TAFE Brisbane (expected completion 2025), with proven customer service and technical support experience in fast-paced environments. Strong communication and interpersonal skills, gained through a placement at St Vincent's Aged Care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Specialist
Apple
08.2023 - Current
- Provided personalized guidance and resolved complex technical issues, consistently exceeding customer expectations.
- Built strong customer relationships through active listening, clear communication, and proactive problem-solving, fostering brand loyalty and repeat business.
- Deeply knowledgeable about Apple products, including iPhones, iPads, Macs, and Apple Watch, effectively educating customers.
- Proficiently demonstrated products, provided setup assistance, and resolved customer inquiries about account management, software updates, and service options.
- Adapted to evolving customer needs and emerging technologies, maintaining high product knowledge and staying informed about Apple innovations.
Volunteer (Placement)
St Vincent's Aged Care
11.2024 - 11.2024
- Assisted residents with activities of daily living (ADLs) such as dressing, bathing, and grooming.
- Monitored vital signs and reported any changes to nursing staff.
- Assisted with meal service and ensured residents' dietary needs were met.
- Participated in recreational activities and provided companionship to residents.
Education
Diploma of Nursing - Nursing
TAFE QLD
Southbank, Qld11-2026
Skills
- Resilience & Customer Focus
- Teamwork and Collaboration
- Adaptability and Flexibility
- Knowledgeable
- Product knowledge and technical ability
- Diligence
- Vitals monitoring
- Infection control standards
- ADL assistance
- Patient feeding
Certification
- First Aid
- CPR
- QCE (Queensland Certificate of Education)
- Blue and Yellow Card
Timeline
Volunteer (Placement)
St Vincent's Aged Care
11.2024 - 11.2024
Specialist
Apple
08.2023 - Current
Diploma of Nursing - Nursing
TAFE QLD
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