Tasmia Ahmed
Eastlakes,NSW
Summary
A forward-thinking professional with deep understanding of day to day customer requirements and a resourceful Energy Consultant skilled at conducting successful energy procurement with efficiency for both residential and commercial clients. Talent in creating persuasive arguments with exceptional presentation and communication skills. Committed to meeting customers' expectations and providing real solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Junior Energy Consultant/ Account Manager
NUS Consulting Group
10.2021 - Current
- Primary contact for commercial and industrial clients, ensuring service excellence and addressing inquiries promptly.
- In-depth knowledge of critical services, including energy information systems, procurement support, audits, and sustainability planning.
- Engage clients, understand their needs, and propose tailored solutions aligned with their objectives.
- Facilitate discussions on solar possibilities, arrange provider meetings, and integrate solar into sustainability plans.
- Manage accounts, ensuring accurate documentation and timely reporting for 60 clients at a time.
- Contribute collaboratively to local team goals.
Customer Services Representative
Officeworks
08.2018 - 09.2021
- Responsible for assisting customers with Print and Copy services including printing, binding, laminating and passport and ID photos with consultation
- Point of sales transactions and assisting customer in store and fielding inquiries via telephone
- Demonstrated inbound calls and Emails in fast-paced environment working with KPI targets
- Prioritizing Workloads to meet specified time frames with positive and resilient outlook
- Achieving excellent feedback on google to help increase company’s sale target.
- Demonstrated working independently and collaboratively in team environment.
Senior Training Coordinator
Unicorn Shipping Services Ltd
05.2014 - 07.2015
- Procurement and commissioning of required training and certification courses for marine and administrative personnel across the organization
- Drafting requests for proposals (RFPs) and participating in tender evaluations
- Succesfully preparing and presenting operational and financial metrics to senior managers relating to training activities
Education
Masters of Engineering - Engineering Management
University Of Wollongong
Wollongong, NSW2017
Bachelor of Engineering - Electrical and Electronics Engineering, VLSI Science Project Fair
Ahsanullah University Of Science And Technology
Dhaka11.2013
Skills
- Excel, PowerPoint and Word
- Customer support services and inquiry resolution
- Strong communication skills
- Relationship building with management
- Time management, proactive and self-motivated
- Good Numeracy Skills
- Interpersonal skills: leadership, teamwork, adherence, and quick learning
- Detail oriented, strategic management and problem solving
- Organisation policies and good protocol
- Customer interfacing
- Report preparation
- Understanding of solar and renewable energy systems
- Energy usage analysis, procurement strategies and auditing techniques
- Energy monitoring systems
- Energy efficiency expertise
Certification
Microsoft Excel Specialist
References
- Reference 1 Name: Carlo-Marco Spina Designation: Manager Officeworks Australia Contact No. 0402499602,
- Reference 2 Name: Capt. A.T.M Anwarul Haque Master Mariner (UK) Designation: Managing Director Unicorn Shipping Services LTD Contact no. +8801711720924 Email: capt.anwar@unicornship.com
- NUS Consulting available upon request
Interests
Travelling, Swimming, Badminton and films
Languages
Fluent in English and Bengali
Timeline
Junior Energy Consultant/ Account Manager
NUS Consulting Group
10.2021 - Current
Customer Services Representative
Officeworks
08.2018 - 09.2021
Senior Training Coordinator
Unicorn Shipping Services Ltd
05.2014 - 07.2015
Masters of Engineering - Engineering Management
University Of Wollongong
Bachelor of Engineering - Electrical and Electronics Engineering, VLSI Science Project Fair
Ahsanullah University Of Science And Technology
Similar Profiles
Jo Anne SmithJo Anne Smith
Data Entry Clerk at NUS Consulting GroupData Entry Clerk at NUS Consulting Group
AZIRA OSMANAZIRA OSMAN
Business Development Assistant at National University of Singapore, NUSBusiness Development Assistant at National University of Singapore, NUS
ANKITAA PANDEYANKITAA PANDEY
Data Science and Machine Learning Certification Course at National University of Singapore (NUS)Data Science and Machine Learning Certification Course at National University of Singapore (NUS)
Orit RobOrit Rob
Psychologist at Acute Care Team Sutherland Hospital Community Mental HealthPsychologist at Acute Care Team Sutherland Hospital Community Mental Health
Guler DombayciGuler Dombayci
Sales Associate at TkmaxxSales Associate at Tkmaxx