Tasmia Amir
Auburn
Summary
Dynamic professional with proven expertise in customer service and critical thinking, honed at Convenience Store and in the childcare sector. Excelled in enhancing customer loyalty and streamlining operations, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in data entry and relationship building, I consistently exceed employer expectations without compromising quality or safety.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Convenience Store
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Placement
Childcare Centre
05.2024 - 08.2024
- Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
- Evaluated potential risks associated with planned activities, developing contingency plans as necessary to minimize disruptions or delays in progress.
- Coordinated logistics efforts for acquiring necessary resources, streamlining supply chain management processes as needed for maximum efficiency gains.
- Maximized resource utilization by employing advanced technology for material extraction.
- Established strong working relationships across functional teams, promoting collaboration and open communication channels throughout the company.
- Conducted thorough research on potential sites, identifying opportunities for efficient placer operations.
- Improved project outcomes with meticulous site analysis and accurate data collection.
- Collaborated with team members for optimal project execution, adhering to safety standards and regulations.
- Monitored water usage during excavation activities, implementing conservation measures where appropriate to mitigate negative environmental impacts.
- Played key role in completing projects ahead of schedule, contributing to company's reputation for reliability.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed safety procedures implemented by company to avoid mishaps and accidents.
- Prioritized workloads depending upon project specifications and deadlines.
Education
Certificate III - Early Childhood Care And Education
Tred College
North Sydney 11.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call management
- Team development
Certification
First Aid Certificate
Certificate III in Early Childhood Education and Care
Barista Certificate
Languages
Urdu
Native or Bilingual
English
Full Professional
Timeline
Placement
Childcare Centre
05.2024 - 08.2024
Customer Service Representative
Convenience Store
02.2024 - Current
First Aid Certificate
Certificate III in Early Childhood Education and Care
Barista Certificate
Certificate III - Early Childhood Care And Education
Tred College
Similar Profiles
Chrestean BahyChrestean Bahy
Courtesy Clerk at Convenience StoreCourtesy Clerk at Convenience Store
Ricardo Vazquez MoralesRicardo Vazquez Morales
Cashier at Convenience StoreCashier at Convenience Store
Seweet TekhluSeweet Tekhlu
Store Manager at Convenience StoreStore Manager at Convenience Store