Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
SUMMARY OF CAPABILITIES
Generic

Tasmia Rashid

Minto,Australia

Summary

Seeking a challenging position with responsibility in a prestigious organisation where I can use my knowledge, reasoning, analytical skills and experience to accomplish given tasks. To work with determination and dedication towards enhancing the company’s values and image in a client facing role. Motivated and dedicated university student studying Economics at the University of New South Wales (UNSW), seeking part-time employment to utilise my tutoring skills and customer service experience while gaining valuable work experience. Offering a strong academic background, excellent communication skills, and a strong work ethic.

Personable, patient, and dedicated to fostering supportive learning environment. Well-versed in academic subjects and pedagogical strategies, with knack for simplifying complex concepts. Committed to helping students achieve their full potential and academic goals.

Offering compassionate and adaptable approach to teaching, ready to learn and grow in collaborative educational setting. Brings solid understanding of subject matter and effective communication techniques to facilitate student learning. Ready to use and develop instructional skills and problem-solving abilities in [Desired Position] role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Tutor

Cluey Learning
06.2025 - Current
  • Provided one-on-one tutoring services to elementary and middle school students in mathematics, English, and science.
  • Developed personalised lesson plans and study strategies tailored to individual learning styles.
  • Improved students' academic performance by implementing effective teaching techniques and fostering a positive learning environment.

Customer Assistance

Campbelltown North LPO
02.2023 - Current
  • Company Overview: Australia Post
  • Assisted customers in a courteous and professional manner, addressing inquiries and providing information about postal services.
  • Sorted and processed incoming and outgoing mail accurately and efficiently.
  • Maintained organised records and files, ensuring timely delivery of mail and packages.
  • Collaborated with team members to ensure smooth daily operations.
  • I provide a simple, helpful, respectful, and transparent experience for our customers in every interaction.
  • Provide best conflict resolution of customer complaints in a prompt, professional & caring manner.
  • Organise and control duties delegated to me and complete my own daily work as directed.
  • Optimise income of the Australia Post Office by collecting appropriate product price from customers.
  • Achieve customer service excellence by being fully conversant with and practising the Australia Post customer service standards.
  • Continue always approached clients with professionalism and a polite manner.
  • Flexible and adaptable to a changing environment with work types changed at short notice.
  • I manage end of day, shift closing balance completed work and sign off that work completed correctly.
  • I am required to make decisions with positive results. I manage my own work ensure the work I am responsible for is finished on time.
  • I always provide guidance and support my team, which may require some research and analysis activities regarding how Australia Post policies and procedures applied to work.
  • I am demonstrated agility and flexibility by undertaking training and performing different types of work when required in Emergencies.
  • I am fully committed to the implementation of the WHS (Work Health and Safety) Act 2000 and the OH and safety Regulations 2000, in the office and field environment to ensure safe working conditions and eliminate work related hazard.
  • My extensive experience in service delivery offered by Australia Post have enabled me to efficiently resolve complex issues and support vulnerable customers in crisis.

Education

Bachelor of Economics -

University of New South Wales (UNSW)
Kensington, Sydney
07.2025

Year-12 - undefined

Al-Faisal College – Austral
Austral, Liverpool
01.2024

Skills

  • Microsoft Office Suite(Advance knowledge of Word, Excel, Access, PowerPoint)
  • Patience and empathy
  • Problem-solving skills
  • Collaboration and teamwork
  • Creativity and innovation
  • In-person tutoring
  • Homework assistance
  • Confidence building

Certification

WWCC

LANGUAGES

Bengali

Timeline

Tutor

Cluey Learning
06.2025 - Current

Customer Assistance

Campbelltown North LPO
02.2023 - Current

Year-12 - undefined

Al-Faisal College – Austral

Bachelor of Economics -

University of New South Wales (UNSW)

SUMMARY OF CAPABILITIES

  • Deliver excellent face to face customer services over the counter and respond telephone enquiries
  • Strong analytical and problem-solving skill and ability to provide best conflict resolution.
  • Good listener, fast learner, and results driven person who meets set deadlines.
  • Build trust and maintain client confidential information.
  • Excellent Tele-communication, interpersonal and negotiation skills.
  • Ability to effectively lead small work team to meet tight deadline.
  • Focus on achieving individual and team performance target.
  • Proven ability to work autonomously as well as part of a team.
  • I work well in a team and am comfortable working in both a casual and professional environment.

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Tasmia Rashid