Tasmuntjeikry Hoeflich
Beveridge,VIC
Summary
I am a professional with over 10 years of successful experience in a customer focused environment delivering outstanding work involving policy analysis, research and project management; including 3 years as a Privacy Officer within the Ministry of Business Innovation and Employment of New Zealand.
Recognized consistently for excellent performance and contributions to success in human resources public service performance and professional development in the Samoa Public Service. I look forward to working in a stimulating environment where my skills and experience can be best utilized. With my previous experience in government policy consulting, coupled with educational background and my enthusiasm and commitment to achieve success, I could swiftly surpass your expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Privacy Officer
Ministry of Business, Innovation, and Employment
Auckland New Zealand
11.2022 - 12.2025
- Respond to information requests as received by fax, email or letter in accordance with the Immigration Act (2009), Privacy Act 2020 and Official Information Act 1982 within the statutory timeframe of 20 working days.
- Manage any risk of Privacy breach through approved internal quality checks.
- Request files from TIMG, other INZ branches, Archives NZ and-or Immigration Protected Tribunal.
- File of completed requests including the return of client files to the appropriate branch, TIMG and file room.
- Deliver INZ services, products and programmes that actively support and contribute to the achievement of the Ministry’s outcomes and that deliver to the needs of internal and external stakeholders.
- Identify and proactively manage and-or escalate risks regarding processing of information requests.
- Use risk mitigation, verification processes and profiling tools/systems required for information requests, assessment and document findings in the Account management System (AMS).
- Manage all application related material securely in accordance with the Privacy Act taking care to protect client’s information.
Senior Support Officer
Ministry of Business Innovation and Employment
Auckland New Zealand
03.2018 - 11.2022
- Provide administrative support in relation to the receipt and coordination of visa applications or other information including: data entry, visa label management and banking and finance systems.
- Centrally coordinating incoming responses from customers, third parties and stakeholders.
- Maintaining communication with customers through answering general queries using a variety of channels.
- Check and coordinate information/documentation in accordance with office procedures.
- Liaise with customers, third parties and stakeholders to obtain further information or answer queries as required.
- Prepared and delivered investigative reports and briefings.
- Oversaw teams planning, implementing as well as coaching and mentoring team members.
- Handled administrative requirements smoothly and efficiently, including maintaining records and submitting reports.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
Principal Policy Analyst
Office of the Public Service Commission, Samoa
Samoa
11.2016 - 12.2017
- Lead the development of division conceptual frameworks, systems and processes for the collecting, correlating and summarising all related division data for management decision making and reporting purposes.
- Oversee, contribute and exercise quality assurance for preparation and timely submission of all division papers including project briefing, annual reports, policy papers, Cabinet Reports and IDS papers for submission to Ministry, Commission and Cabinet.
- Provide policy advice for line Ministries with matters relating to professional development issues.
- Provide technical support to all internal/external partners on issues/solutions spanning HR development in the public service and develop effective policy that will achieve long term behaviour change.
- Provide on-the-job training, mentoring and coaching for Senior and Policy Analysts within the Division.
- Lead and supervise monitoring and evaluation activities pertaining to training and development programs for line Ministries.
Senior Policy Analyst
Office of the Public Service Commission, Samoa
Samoa
02.2013 - 11.2016
- Undertake, and sometimes lead rigorous research and analysis on more complex issues that contributes to the development of high quality, innovative and evidence based policy in the areas of human resources management and organizational performance.
- Provide on-the- job coaching, mentoring and contribute to the assessment and development of policy analysts within the team and office.
- Assist in developing conceptual/analytical frameworks that will underpin policy analysis and development.
- Undertake reviews of existing policies relating to Human Resources Management in the public service and make recommendations for improvement in consultation with involved parties and stakeholders.
- Prepare and contribute effectively to discussions relating to the drafting of revised/new policy documents, reports, legislation, regulations and
guidelines that are prepared by the Division and the Office of the Commission. - Assist in developing relevant effective tools, templates or frameworks for collection, compilation and analysis of qualitative and quantitative data and information to inform the development of high quality and evidence based policy.
- Represent the views and policy stance of the Public Service Commission at various Ministry and Sector level meetings and forums when required.
Human Resource Training Officer
Ministry of Works Transport and Infrastructure, Samoa
Samoa
05.2012 - 02.2013
- Prepare and draft policy documents, reports (including cabinet reports), guidelines and ad-hoc advice.
- Assist in the compilation of strategic documents such as Annual Report, Corporate Plan, Workforce Plan and Annual Management Plans through providing divisional input.
- Assist in facilitating the Ministry's recruitment and selection process.
- Assist in developing and delivering induction and development training for Ministry's new recruits and employees.
- Assist in reviewing and development of improved processes and procedures in handling the Ministry's grievances and complaints.
- Provide administrative and secretariat support to any other taskforce or working committee for special projects undertaken within the Ministry.
Journalist/Media Reporter
Samoa Observer Newspaper
Samoa
01.2012 - 04.2012
- Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
- Performed research and checked all facts to maintain high standard of journalistic integrity.
- Followed through on beat sources, contacts and leads to gather information for stories.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Created plans and communicated deadlines to ensure projects were completed on time.
Education
Foundation Certificate in Arts - Political Science, International Relations & Sociology
Victoria University of Wellington
Wellington, New Zealand12-2011
High School Diploma - undefined
LDS Church College of Samoa
SamoaBachelor of Arts - Political Science, International Relations & Sociology
Victoria University of Wellington
Wellington, New Zealand12-2011
Skills
- Great research and analytical thinker
- Excellent and flexible team player that thrives in environments needing the ability to prioritize and juggle multiple projects
- Excellent in planning and organising
- Excellent listener and communicator that successfully gets across information verbally and in writing
- Speak and communicate fluently in English, Samoan and a little bit of other Pacific Island Languages
- Have the passion for excellence and a commitment to be the best
- Ability to learn from new experiences and situations
- Have demonstrated patience and understanding when handling difficult situations
- Able to handle responsibility and pressure
- High literacy and numeracy skills
- Excellent and flexible team player
- High knowledge of Computer systems, and technology
- Ability to work in a positive way with people from differing cultural backgrounds, gender and abilities
- Ability to work without supervision
- High attention to detail, fast and accurate with data entry and dissemination
- A BA in Political Science, International Relations and Sociology
Accomplishments
- Top 3 Samoan Foundation Art student- scholarship recipient to study Politics and International Relations at Victoria University of Wellington 2009-2011.
- A Transport Liaison Officer for the Pacific Islands Delegations for the Third International Conference for the Small Island Developing States (SIDS) held in Apia Samoa (1st-4th September 2014).
- A Liaison Officer for the Wallis and Futuna Delegation for the 47th Pacific Islands Forum Meeting held in Apia Samoa (4th-8th September 2017).
- Member of the Working Group who led and successfully completed the SAMOA PUBLIC SERVICE FUNTIONAL ANALYSIS REVIEW PROJECT which started in 2012 and the Report was endorsed by Government in 2017.
- GPS Employee of the Month for July 2018- *4th Month with MBIE.
- A national soccer player: represented Samoa in Samoa Under 20 National Soccer Team 2006.
Certification
- 17-20 August 2015: Public Policy Monitoring and Evaluation Training (PICPA)
- October 15th to November 4th 2014: Certificate for completion of “Seminar on E-Human Resource Development for Developing Countries 2014,” (Ministry of Commerce- Beijing, People’s Republic of China).
- 22-25 July 2014: Public Policy Analysis and Advice Training (PICPA)
- 09-11 December 2014: Administrative Ethics and Professionalism Training (PICPA)
- September 2012: HR Management Skills in the Public Service Training
- July 2012: Customer Service Skills (Training conducted by a Consultant: Dr. Kim Charteris Wright from Dunedin New Zealand)
Languages
English
Samoan
A little bit of other Pacific Island Languages
Interests
Interacting with new people, Problem Solving, Taking up new challenges, Working in Teams, Sports, Reading Books, Listening to Music, Watching Movies, Socializing and spending time with families and friends
Timeline
Privacy Officer
Ministry of Business, Innovation, and Employment
11.2022 - 12.2025
Senior Support Officer
Ministry of Business Innovation and Employment
03.2018 - 11.2022
Principal Policy Analyst
Office of the Public Service Commission, Samoa
11.2016 - 12.2017
Senior Policy Analyst
Office of the Public Service Commission, Samoa
02.2013 - 11.2016
Human Resource Training Officer
Ministry of Works Transport and Infrastructure, Samoa
05.2012 - 02.2013
Journalist/Media Reporter
Samoa Observer Newspaper
01.2012 - 04.2012
High School Diploma - undefined
LDS Church College of Samoa
Foundation Certificate in Arts - Political Science, International Relations & Sociology
Victoria University of Wellington
Bachelor of Arts - Political Science, International Relations & Sociology
Victoria University of Wellington