Dynamic and results-driven professional with extensive experience at Absolute Enterprises, excelling in payroll administration and workforce coordination. Known for strong organizational skills and a commitment to high-quality performance, I effectively enhance customer service and support team operations, ensuring compliance with health and safety standards while fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Admin Assistant / Human Resources
Absolute Enterprises, Mackay
Mackay
08.2022 - Current
Management of payroll processing and workforce coordination
Supported onboarding processes for new employees through documentation management.
Develop, implement, and maintain administrative policies and procedures
Conduct administrative training to ensure compliance with company standards
Arrange accommodation and travel bookings for staff
Deliver high-quality customer service and client support
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Handled incoming communication, directing inquiries to appropriate departments.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Handled confidential documents in an organized fashion according to established protocol.
Prepare and issue invoices accurately and on time
Shift Supervisor
Subway, Mackay
Mackay
01.2020 - 08.2022
Skilled in supervising and supporting staff to ensure smooth daily operations
Strong customer service skills with a focus on positive client experiences
Experienced in accurate cash handling and reconciliation
Knowledge of food handling, hygiene, and cleanliness standards in accordance with health and safety regulations
Tiling Apprenticeship
Barrier Reef Tiling
05.2021 - 09.2021
Demonstrated knowledge of health and safety protocols in workplace settings
Excellent organizational and time management skills
Proven ability to work independently and take initiative
Disability Support Worker
Cootharinga, North Mackay
North Mackay
08.2020 - 04.2021
Strong understanding of individual participant needs and support requirements
Experienced in providing personalized, one-on-one care with empathy and respect
Competent in maintaining accurate daily reporting and documentation in line with NDIS standards
Gym Assistant
Fitness Venue 24/7 Whitsundays
Cannonvale, QLD
09.2018 - 08.2020
Maintained cleanliness and organization of gym facilities and workout areas.
Provided excellent customer service by addressing member inquiries and concerns.
Supported personal trainers by preparing workout spaces and assisting with client sessions.
Facilitated new member orientation sessions to explain gym policies and services.
Collaborated with team members to enhance overall gym operations and member experience.
Answered customer inquiries about products or services offered at the gym.
Maintained cleanliness and order in fitness center by wiping down equipment, vacuuming carpets, and cleaning mirrors.
Gym Assistant
Bucasia 24/7 Gym, Mackay
Mackay
01.2017 - 06.2018
Assist qualified instructor with fitness programs
Facilitated new member orientation sessions to explain gym policies and services.
Collaborated with team members to enhance overall gym operations and member experience.
Supported personal trainers by preparing workout spaces and assisting with client sessions.
Assisted clients with equipment setup and proper usage during workouts.
Maintained cleanliness and organization of gym facilities and workout areas.
Provided excellent customer service by addressing member inquiries and concerns.
Senior Customer Support Administrator at ABSOLUTE AVIATION PTY LTD - ABSOLUTE SERVICE CENTRESenior Customer Support Administrator at ABSOLUTE AVIATION PTY LTD - ABSOLUTE SERVICE CENTRE