Tasneem Fakhoury
Melbourne,VIC
Summary
Dedicated customer service representative with a strong focus on relationship building, effective communication, and problem-solving. Experienced in resolving complex customer issues, enhancing satisfaction, and providing exceptional support. Dynamic customer service professional known for strong critical thinking and emotional support skills. Proven ability to resolve complaints and enhance service delivery through effective collaboration and communication, driving customer satisfaction and loyalty. Proactive customer service representative with expertise in fostering positive relationships and delivering exceptional support. Committed to improving customer satisfaction by effectively resolving issues and enhancing service processes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
colse
melbourne, vic
02.2023 - 12.2024
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and returns using the company's inventory management system.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained accurate records of customer interactions in the database system.
- Trained new staff on customer service protocols and company policies.
- Engaged with customers to build rapport and foster positive relationships.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Bachelor of Science - Pharmacy
University of New England
Sydney, NSW01-2029
Skills
- Pharmaceutical knowledge
- Emotional support
- Relationship building
- Skill development
- Spreadsheet development
- Critical thinking
- Life skills development
- Professional boundaries
- Risk management
- Activity planning
- Customer service
- Problem solving
- Effective communication
- Inventory management
- Team collaboration
- Conflict resolution
- Detail orientation
- Product knowledge
- Time management
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Turkish
Elementary
Timeline
Customer Service Representative
colse
02.2023 - 12.2024
Bachelor of Science - Pharmacy
University of New England
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