Tasneem Zaman Raisa
Kellyville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Woolworths
07.2024 - 12.2024
- Greet customers warmly and assist them in finding products that meet their needs.
- Address customer inquiries and resolve complaints efficiently.
- Process sales transactions, including cash, credit, and digital payment methods.
- Maintain knowledge of promotions, discounts, and loyalty programs to inform customers effectively.
- Handle customer complaints, returns, and exchanges per store policies.
- Escalate unresolved issues to supervisors or managers as needed.
Retail Sales Associates.
Best & Less
01.2024 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashiers
EzyMart
07.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Business Administration - Finance
BRAC University
Bangladesh09-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication
- Problem solving
- Team work
- Time manegement
Languages
English
Full Professional
Timeline
Customer Service Representative
Woolworths
07.2024 - 12.2024
Retail Sales Associates.
Best & Less
01.2024 - 06.2024
Cashiers
EzyMart
07.2023 - 12.2023
Bachelor of Business Administration - Finance
BRAC University
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