Tasnia Ayasha
Summary
Dynamic retail professional with over two years of experience in convenience and fuel retail environments, including Ampol, Metro Petroleum, and EzyMart. Proven expertise in delivering exceptional customer service, managing cash transactions, preparing food, and overseeing stock management while maintaining high operational and safety standards in fast-paced settings. Recognized for a positive demeanor, effective communication skills, and a commitment to supporting and motivating team members. Driven by a passion for enhancing customer experiences and contributing to seamless store operations, with aspirations for advancement into store management roles within the organization.
Overview
3
3
years of professional experience
Work History
Metro Petroleum
Customer Service Represenative
Mount Metro Pritchard, Cabramatta
11.2024 - 08.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Shift Manager
Nababi
Glenfield, NSW
11.2025 - 02.2026
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow practices and procedures.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Implemented process improvements that enhanced productivity and reduced waste.
- Monitored inventory levels, ensuring timely replenishment of supplies and materials.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
EzyMart
Customer Service Represenative
Bondi Junction, NSW
07.2024 - 12.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Ampol Food Dairy
118/118 Logan Rd, Woolloongabba QLD 4102
01.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Information Technology
Kings Own, Institute
Sydney, NSW09-2026
Skills
- Team Leadership
- Customer support
- Time management
- Critical Thinking
- Fluent in Language
- Teamwork and collaboration
- Cash Handling
- Time management
- Problem-solving
- Order management
- Sales expertise
- Multitasking Abilities
Reference
Nasif Ahamed Hemal
Department Manager of GYG Caloundra
Email: nasifahamed46@gmail.com
Timeline
Shift Manager
Nababi
11.2025 - 02.2026
Metro Petroleum
Customer Service Represenative
11.2024 - 08.2026
EzyMart
Customer Service Represenative
07.2024 - 12.2024
Customer Service Representative
Ampol Food Dairy
01.2024 - 05.2024
Bachelor of Information Technology
Kings Own, Institute