Tasnim Aboushamat

• Assisted with lead follow up and appointments for business clients
• Strengthened client relationships through consistent follow ups, friendly and warm communication with efficient problem solving skills.
• Answered and managed incoming and outgoing calls while recording accurate messages for office staff.
• Contracted warm leads and confirmed booking details for consultations
• Updated CRM notes and tracked customer interactions accurately

Worked within certain scripts and sales processes

• Developed high confidence communicating professionally to clients over phone and Zoom
• Greeted guests in with friendliness and professionalism.

• Successfully achieved customer satisfaction with product recommendations and upselling accessories and warranties
• Managed to keep strong communication with team members while maintaining friendly and warm customer service
• Greeted customers and helped with product questions, selections, and purchases.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Assisted in inventory management, making sure there is accurate stock levels for optimal sales performance.
• Increased sales by providing exceptional customer service and product knowledge
• Boosted add on sales through suggestive selling techniques and product recommendations
• Processed transactions accurately using POS system with accuracy ensured
• Successfully exceeded daily sales and customer service targets
• Handled customer concerns professionally while maintaining positive experiences
• Quick thinking and rapid problem solving skills in a fast paced environment, especially during public holidays.
• Maintained store presentation standards by organizing merchandise displays and managing inventory levels
• Collaborated with team members to achieve daily sales targets and improve customer engagement strategies