Tasnim Ahmed
Summary
Results-driven professional with a strong foundation in customer service management and administrative leadership, ready to transition into a corporate office environment. Skilled in enhancing operational efficiency, streamlining processes, and implementing strategic solutions to improve team performance. Proven ability to lead teams, foster collaboration, and drive results through effective problem-solving and decision-making. Known for adaptability in dynamic work settings, maintaining high standards in communication, and supporting organisational goals. Detail-oriented with expertise in office management, scheduling, and fostering positive work cultures. Eager to apply leadership and organisational skills to a corporate office role where growth and innovation are a priority.
Overview
6
6
years of professional experience
Work History
Assistant Customer Service Manager
Woolworths Supermarket
10.2019 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
Online Fulfillment Assistant
MYER
05.2022 - 07.2024
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Expedited order fulfillment with systematic inventory management and product retrieval.
- Maintained accurate inventory records to ensure availability of products for online customers.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Enhanced order accuracy by diligently reviewing and validating customer information.
Pharmacy Assistant
Chemist Warehouse
02.2022 - 02.2024
- Kept pharmacy counter and related areas clean, neat and organised.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Re-stocked shelves with prescribed medications and health care products.
Customer Service Supervisor/Online Personal Shopper
Coles Supermarket
10.2020 - 11.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Office Administrative Assistant
Nepean Building and Infrastructure
11.2019 - 11.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
AMES Group
07.2019 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Commerce - Management
Macquarie University
Sydney, NSW12-2027
Certificate IV - Project Management
TAFE NSW
NSW12-2025
High School Diploma -
Beverly Hills Girls High School
09-2020
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Decision-making
- Excellent time management skills
- Team building and leadership
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Multitasking
Languages
English
Native or Bilingual
Timeline
Online Fulfillment Assistant
MYER
05.2022 - 07.2024
Pharmacy Assistant
Chemist Warehouse
02.2022 - 02.2024
Customer Service Supervisor/Online Personal Shopper
Coles Supermarket
10.2020 - 11.2021
Office Administrative Assistant
Nepean Building and Infrastructure
11.2019 - 11.2019
Assistant Customer Service Manager
Woolworths Supermarket
10.2019 - Current
Receptionist
AMES Group
07.2019 - 07.2019
Bachelor of Commerce - Management
Macquarie University
Certificate IV - Project Management
TAFE NSW
High School Diploma -
Beverly Hills Girls High School
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