Tasnim Samira
Narre Warren,VIC
Summary
Dynamic customer service professional with a proven track record at Prime Bank PLC, specializing in resolving complex issues and fostering long-term customer loyalty. Skilled in active listening, critical thinking, and problem resolution, I consistently exceeded targets by successfully opening 20+ new accounts daily while managing high call volumes. Known for driving brand awareness and delivering exceptional service through effective communication and proactive solutions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Prime Bank PLC
09.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving queries from huge flow of customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled over 70-100 outbound calls efficiently, finding satisfactory resolutions for both customers and the company alike in a day.
- Convinced and opened over 20 new accounts in a day while ensuring full product value and the advantages of bank cards.
Telemarketer
United Customer Solutions Ltd.
07.2023 - 09.2023
- Managed a high volume of 120 calls daily while maintaining professionalism and efficiency.
- Took back to back 5 offers while convincing customers about our services.
- Answered calls, took messages, and transferred calls to upper level management.
- Answered questions about company offerings with knowledgeable responses about the companies services.
Marketing Officer
Koala Hub
05.2019 - 03.2020
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Organized 6 promotional events and trade shows to showcase company products and services, generating valuable leads.
Education
BBA - Accounting
North South University
Dhaka, Bangladesh12-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Complaint resolution
Timeline
Customer Service Representative
Prime Bank PLC
09.2024 - 12.2024
Telemarketer
United Customer Solutions Ltd.
07.2023 - 09.2023
Marketing Officer
Koala Hub
05.2019 - 03.2020
BBA - Accounting
North South University
Similar Profiles
SHANKU PURKAYASTHASHANKU PURKAYASTHA
Senior Manager at Prime Bank PLC, Dhaka, BangladeshSenior Manager at Prime Bank PLC, Dhaka, Bangladesh
TOQLIFUL ISLAMTOQLIFUL ISLAM
Operation Manager at Union Bank PLC.Operation Manager at Union Bank PLC.
Chinukwe ChandaChinukwe Chanda
Manager: Forensic Investigations at Absa Bank Zambia Plc (formerly Barclays Bank Zambia Plc)Manager: Forensic Investigations at Absa Bank Zambia Plc (formerly Barclays Bank Zambia Plc)