Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasnimul Islam

Sydney,NSW

Summary

Dedicated customer service representative with a strong focus on issue resolution and customer satisfaction. Proven expertise in order processing and inventory management, promoting seamless operations and enhanced customer experiences.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Coles Express
Sydney, NSW
02.2023 - 10.2025
  • Executed daily responsibilities with accuracy and efficiency to support overall operations.
  • Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.

Senior Merchandiser

Babylon Group
Dhaka, Bangladesh
02.2019 - 01.2023
  • Direct communication with buyers
  • Developed product samples for presentations
  • Sourced fabrics and trims, quoted prices

Merchandiser

Dekko Isho Group
Dhaka, Bangladesh
06.2016 - 02.2019
  • Managed buyer communications and order follow-ups
  • Developed washes and samples, maintained delivery schedules
  • Coordinated with design, production teams and material bookings

Merchandiser

Interfab SHirt Manufacturing Ltd
DHaka, Bangladesh
08.2014 - 05.2016
  • Engaged with buyers to address inquiries and provide product information
  • Sample development and price quotation
  • Time and action planning and quality control

Education

MBA - Apparel Merchandising & Marketing

Uttara University
Dhaka, Bangladesh
01-2017

Bachelor of Science - Knitwear Manufacturing & Technology

BGMEA University Of Fashion & Technology
Dhaka, Bangladesh
12-2014

Skills

  • Customer relationship management
  • Issue resolution
  • Sales support
  • Product knowledge
  • Order processing
  • Inventory management
  • SAP ERP
  • Microsoft Office Suite

Timeline

Customer Service Representative

Coles Express
02.2023 - 10.2025

Senior Merchandiser

Babylon Group
02.2019 - 01.2023

Merchandiser

Dekko Isho Group
06.2016 - 02.2019

Merchandiser

Interfab SHirt Manufacturing Ltd
08.2014 - 05.2016

MBA - Apparel Merchandising & Marketing

Uttara University

Bachelor of Science - Knitwear Manufacturing & Technology

BGMEA University Of Fashion & Technology
Tasnimul Islam