Dedicated customer service representative with a strong focus on issue resolution and customer satisfaction. Proven expertise in order processing and inventory management, promoting seamless operations and enhanced customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Coles Express
Sydney, NSW
02.2023 - 10.2025
Executed daily responsibilities with accuracy and efficiency to support overall operations.
Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
Senior Merchandiser
Babylon Group
Dhaka, Bangladesh
02.2019 - 01.2023
Direct communication with buyers
Developed product samples for presentations
Sourced fabrics and trims, quoted prices
Merchandiser
Dekko Isho Group
Dhaka, Bangladesh
06.2016 - 02.2019
Managed buyer communications and order follow-ups
Developed washes and samples, maintained delivery schedules
Coordinated with design, production teams and material bookings
Merchandiser
Interfab SHirt Manufacturing Ltd
DHaka, Bangladesh
08.2014 - 05.2016
Engaged with buyers to address inquiries and provide product information
Sample development and price quotation
Time and action planning and quality control
Education
MBA - Apparel Merchandising & Marketing
Uttara University
Dhaka, Bangladesh
01-2017
Bachelor of Science - Knitwear Manufacturing & Technology
BGMEA University Of Fashion & Technology
Dhaka, Bangladesh
12-2014
Skills
Customer relationship management
Issue resolution
Sales support
Product knowledge
Order processing
Inventory management
SAP ERP
Microsoft Office Suite
Timeline
Customer Service Representative
Coles Express
02.2023 - 10.2025
Senior Merchandiser
Babylon Group
02.2019 - 01.2023
Merchandiser
Dekko Isho Group
06.2016 - 02.2019
Merchandiser
Interfab SHirt Manufacturing Ltd
08.2014 - 05.2016
MBA - Apparel Merchandising & Marketing
Uttara University
Bachelor of Science - Knitwear Manufacturing & Technology