Tasnimur Rahman
Lakemba
Summary
Experienced and versatile Housekeeping All-rounder with a proven history of delivering outstanding customer experiences across diverse, high-end hospitality environments. Skilled at efficiently managing multiple tasks in fast-paced settings while consistently maintaining a positive and professional attitude. Expertise in problem-solving and conflict resolution, with a strong dedication to ensuring guest satisfaction through attentive service and meticulous attention to detail. Committed to upholding the highest standards of cleanliness, professionalism, and hospitality, fostering an environment where guests feel valued and well-cared for. Proficient in applying advanced customer service techniques and technologies to enhance guest interactions and overall service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Houseman
SWISSOTEL SYDNEY
06.2024 - Current
- Check with the Housekeeping coordinator for any booking traces
- Refill amenities to all pantries
- Respond to guest requests and deliver items to the guest on time
- Keep the pantries neat and clean
- Refilling stock and counting remaining stock
Houseman
ADINA APARTMENT
12.2023 - 06.2024
- Check with the Housekeeping Manager for any booking traces or any guest request
- Maintain the pantries with enough linen and amenities
- Provide high quality guest service and answer any question of guest
- Delivering requested items to the guest
- Carefully deliver Guest luggage to their room
Houseman
A BY ADINA
04.2023 - 12.2023
- Conducted regular inspections of public areas to ensure safety standards were met
- Assisted housekeeping staff during peak periods by cleaning guest rooms or public areas
- Responsively addressed guest requests, demonstrating excellent communication skills
- Managed janitorial supplies inventory for efficient use and restocking
Houseman
MARRIOTT INTERNATIONAL
10.2022 - 02.2023
- Ensured facility cleanliness and organization through daily tasks: dusting, vacuuming, mopping, and polishing
- Identified and promptly reported safety hazards within hotel premises
- Verified vendor delivery details on invoices before acceptance
- Managed garbage disposal from offices, meeting rooms, and common areas
- Paid close attention to detail, ensuring adequate stock of linens, towels, and amenities in all spaces
Education
Diploma - Information Technology
Tafe
Ultimo03.2027
Certificate II - Security Operations & First Aid
Asset College
Parramatta, NSW06.2023
Higher Secondary Certificate -
Khulna Public College
Bangladesh01.2019
Skills
- CUSTOMER SERVICE
- Guest support
- Cleaning techniques
- Supplies organization
- Hygiene standards
- Restocking supplies
- Multitasking and organization
- Excellent oral and written communication
Personal Information
Visa Status: Permanent Residence, No hour restriction
License
Learner, 1A
Certification
Security License 1A
Awards & Achievement
Achieved " The Quirky Award " from Swissotel Sydney for my outstanding fresh and flawless service at housekeeping.
Timeline
Houseman
SWISSOTEL SYDNEY
06.2024 - Current
Houseman
ADINA APARTMENT
12.2023 - 06.2024
Houseman
A BY ADINA
04.2023 - 12.2023
Houseman
MARRIOTT INTERNATIONAL
10.2022 - 02.2023
Security License 1A
Diploma - Information Technology
Tafe
Certificate II - Security Operations & First Aid
Asset College
Higher Secondary Certificate -
Khulna Public College
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