Tasnuva Mahezabin
Lakemba,NSW
Summary
Dynamic retail assistant with proven expertise at Sara Lifestyles, excelling in customer service and POS operations. Recognized for enhancing sales floor efficiency and maintaining an inviting store environment. Strong communicator with a knack for engaging diverse customers, ensuring their needs are met while driving sales through effective product recommendations.
Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
Sara Lifestyles
03.2020 - 08.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintain a vigilant approach to internal and external theft.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Managed cash register operations to ensure accurate financial transactions.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
Education
MBA - Accounting And Finance
Southeast University
Dhaka, Bangladesh04-2010
BBA - Accounting And Finance
Southeast University
Dhaka, Bangladesh09-2005
High School Diploma -
Viqarunnisa Noon College
Dhaka, Bangladesh05-2001
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Flexible schedule availability
- Adaptability and resilience
- Retail transactions processing
- Inventory management proficiency
- Multitasking
- Seasonal promotions
- Friendly and helpful
- Honest and dependable
- Team cooperation
- Attention to detail
- Strong communication and interpersonal skills
- Engaging with diverse customers
- Flexible hours
- Excellent written and verbal communication
- Creative thinking
Certification
Certificate in Excel for business- Data handling and Analytics.
Certificate in effective communication and strategy.
Certificate in Conflict Management & Resolution.
Timeline
Retail Assistant
Sara Lifestyles
03.2020 - 08.2024
MBA - Accounting And Finance
Southeast University
BBA - Accounting And Finance
Southeast University
High School Diploma -
Viqarunnisa Noon College
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