TASNUVA TASMIN
Bankstown,NSW
Summary
Customer-focused leader with a progressive career enhancing service delivery and satisfaction. Skilled in resolving disputes and optimizing processes to boost team performance and profitability. Expertise in developing strategies that foster team growth and streamline operations while maintaining attention to detail.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
woolworths
Coogee, NSW
01.2020 - Current
- Supervised and trained customer service staff, enhancing overall service delivery quality.
- Supervised customer service team to ensure efficient daily operations.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Resolved customer complaints and escalated issues when appropriate.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Monitored service quality, providing actionable feedback to enhance team performance.
- Coordinated store promotions and special events with marketing teams.
- Generated daily, weekly, and monthly reports on customer service activities to track performance trends.
Customer Service Cashier
ZARA
Sydney
10.2025 - 01.2026
- Managed cash register operations, ensuring proper cash handling and reconciliation.
- Processed customer transactions accurately and efficiently at busy retail locations.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Implemented promotional displays, increasing product visibility and supporting sales efforts.
- Conducted regular inventory checks, maintaining optimal stock levels on sales floor.
Online Team Member
Mayer
Sydney, NSW
10.2022 - 01.2024
- Delivered customer service support by promptly responding to emails, chats, and phone calls.
- Guided customers with product inquiries and selections to enhance their shopping experience.
- Resolved customer issues through effective communication and problem-solving.
- Oversaw order fulfillment and shipping processes to ensure on-time delivery.
- Managed online inventory updates for accurate product availability.
- Supported sales team members to drive growth and development.
Customer Service Representative
David Jones
Sydney, NSW
09.2021 - 02.2022
- Assisted customers with inquiries and product selection to ensure informed purchasing decisions.
- Answered customer inquiries, delivering accurate information about products and services to enhance customer experience.
- Resolved customer complaints promptly through effective communication and problem-solving to maintain customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of store promotions and product features.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations.
Customer Service Representative
Innovation Group
Dhaka, Bangladesh
11.2017 - 03.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged customers in conversations to understand needs, resolve issues, and provide product information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions and transactions for reference and quality assurance.
- Implemented innovative methods for streamlining the customer service process.
- Contacted customers to discuss service upgrades, new offerings, and account changes to enhance customer experience.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Oversaw warranty counseling process to manage expense controls.
Education
Master of Science -
Victorian Institute of Technology
Sydney, NSW11-2024
GED -
ECA
Sydney, NSW10-2021
Bachelor of Science - Textile Engineering
Primeasia University
Dhaka, Bangladesh07-2018
MBA - Masters of Business Research
Canterbury Institute Of Management
Sydney, NSWSkills
- Customer service
- Conflict resolution
- Team leadership
- Training and development
- Performance monitoring
- Customer relationship management
- Inventory management
- Order fulfillment
- Critical thinking
- Adaptability
- Goal attainment
- Verbal and written communication
- Call monitoring
- Customer relations
- Schedule management
- Multitasking and organization
References
References available upon request.
Timeline
Customer Service Cashier
ZARA
10.2025 - 01.2026
Online Team Member
Mayer
10.2022 - 01.2024
Customer Service Representative
David Jones
09.2021 - 02.2022
Customer Service Supervisor
woolworths
01.2020 - Current
Customer Service Representative
Innovation Group
11.2017 - 03.2019
Master of Science -
Victorian Institute of Technology
GED -
ECA
Bachelor of Science - Textile Engineering
Primeasia University
MBA - Masters of Business Research
Canterbury Institute Of Management