Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AccountManager

Tasnuva Tasmin

Campsie

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Supervisor

Woolworths
01.2020 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Assessed and authenticated customer exchanges, voids and returns.

Christmas Casual Retail Assistant

Myer
11.2022 - 02.2023
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Christmas Casual Retail Assistant

David Jones
11.2021 - 02.2022
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Kept merchandise organized with regular recovery work.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Assisted customers with sales orders, returns and exchanges.
  • Built extensive product knowledge and recommended personalized solutions to customers.
  • Boosted sales through product promotion and direct customer engagement.
  • Maintained customer loyalty by expertly solving diverse problems.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Crew Member

Macdonals
06.2020 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Education

Master of Science - Information Technology

Victorian Institute of Technology
Sydney, NSW
12.2024

PGD - Management

ECA College
Sydney
04.2021

Bachelor of Science - Textile Engineering

Primeasia University
Dhaka Bangladesh
07.2018

Skills

  • Positive and Constructive Feedback
  • Contact Management Systems
  • Continuous Improvements
  • Special Assignments
  • Time Management
  • Staff Training
  • Leadership
  • Customer Relationship Management
  • Time Tracking
  • Team Productivity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Christmas Casual Retail Assistant

Myer
11.2022 - 02.2023

Christmas Casual Retail Assistant

David Jones
11.2021 - 02.2022

Crew Member

Macdonals
06.2020 - 09.2021

Customer Service Supervisor

Woolworths
01.2020 - Current

Master of Science - Information Technology

Victorian Institute of Technology

PGD - Management

ECA College

Bachelor of Science - Textile Engineering

Primeasia University
Tasnuva Tasmin