Taspia Reshm
Melbourne,VIC
Summary
Proven to enhance customer satisfaction and sales targets at Sportsco through expert customer service and suggestive selling techniques. Demonstrated reliability and exceptional ability to maintain composure in high-pressure situations. Achieved significant improvements in room turnaround times and reduced complaints at Silk Hospitality, showcasing strong organizational skills and attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Sportsco
03.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Housekeeping Room Attendant
Silk Hospitality
10.2022 - 01.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Education
Bachelor Of Business -
National University, Chittagong, Bangladesh
Chittagong 01.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Sportsco
03.2023 - Current
Housekeeping Room Attendant
Silk Hospitality
10.2022 - 01.2023
Bachelor Of Business -
National University, Chittagong, Bangladesh
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