Tassana Lawan
Sydney,Australia
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Barista (All-Rounder)
169 Darlinghurst
11.2021 - Current
- Operate a coffee machine to make coffee
- Take customer orders for food and drink
- Operate cash registers, take payments and hand receipts
- Take orders and deliver orders to the table in a timely manner
- Adhere to food, sanitary and safety standards
- Inspect the quality and appearance of the dishes, to ensure they uphold standards
- Identify and resolve any special requirements, wants and needs of customers
- Deliver checks and accept payment
- Collaborate closely with other staff members
- Handle complaints.
Wait Staff
Yan Restaurant (Hatted Restautant)
11.2019 - 05.2022
- Welcome customers and lead them to their seats
- Introduce our menus and describe different dishes and drinks
- Make recommendations on specialties
- Take orders and deliver orders to the table in a timely manner
- Adhere to food, sanitary and safety standards
- Inspect the quality and appearance of the dishes, to ensure they uphold standards
- Identify and resolve any special requirements, wants and needs of customers
- Deliver checks and accept payment
- Collaborate closely with other staff members
- Handle complaints.
Night Front Office Supervisor
Avista Grand MGallery by Sofitel
04.2018 - 03.2019
- Maintained a professional and high quality service oriented environment at all times
- Acted as manager on duty for the hotel in the absence of the Night Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that arose
- Managed the night shift in the department ensuring all associates perform the tasks assigned to them and coordinated Front Office activities with other departments
- Informed all overnight staff of nightly activities, group and VIP arrivals briefings as well as special requests and repeat guests
- Welcome guests to the hotel in a friendly and helpful manner ensured that the public areas were kept clean and tidy.
Night Front Office Supervisor
Phuket Marriott Resort and Spa Merlin Beach
10.2016 - 12.2017
- Maintained a professional and high quality service oriented environment at all times
- Acted as manager on duty for the hotel in the absence of the Night Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that arose
- Managed the night shift in the department ensuring all associates perform the tasks assigned to them and coordinated Front Office activities with other departments
- Informed all overnight staff of nightly activities, group and VIP arrivals briefings as well as special requests and repeat guests
- Welcome guests to the hotel in a friendly and helpful manner ensured that the public areas were kept clean and tidy.
Night Front Office Supervisor
D Varee Mai Khao Beach
11.2015 - 10.2016
- Managed and monitored activities of all employees in the Front Office department and ensured they adhered to the standards of excellence and to the guidelines
- Directed and oversaw all hotel operations during the night shift to ensure guest satisfaction and safety
- Checked accommodations, ensured any special requests were carried out accordingly, greeted guests upon arrival and escorted to accommodations when appropriate
- Conducted briefing for all staff during Night Shift.
Guest Service Agent
Sugar Marina
06.2015 - 11.2015
- Handled guest complaints, managed and motivated the Front Office team in order to provide a high standard of service for customers
- Supervised guest arrivals and departures with the front office executive and duty managers and developed high-quality relationships with guests throughout their stay
- Welcomed guests professionally, determined the nature and purpose of visit
- Determined purpose of callers, and forwarded calls to appropriate personnel
- Ensured that personalized service is offered to each and every guest.
Skills
- Friendly and outgoing
- Team Player
- Cleanliness
- POS Systems
- Espresso machine operation
- Beverage Preparation
- Espresso preparation
- Latte art
- Hospitality and Professionalism
- Multitasking Abilities
Timeline
Barista (All-Rounder)
169 Darlinghurst
11.2021 - Current
Wait Staff
Yan Restaurant (Hatted Restautant)
11.2019 - 05.2022
Night Front Office Supervisor
Avista Grand MGallery by Sofitel
04.2018 - 03.2019
Night Front Office Supervisor
Phuket Marriott Resort and Spa Merlin Beach
10.2016 - 12.2017
Night Front Office Supervisor
D Varee Mai Khao Beach
11.2015 - 10.2016
Guest Service Agent
Sugar Marina
06.2015 - 11.2015
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