Tassia Bitencourt Sbeghen
Sydney,NSW
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and events industry, from a yung age at Pynk Elephant Nightclub - BR. Demonstrated expertise in customer service, achieving significant improvements in guest satisfaction. Skilled in teamwork and attention to detail, consistently delivering high-quality service and operational efficiency.
Overview
2023
2023
years of professional experience
Work History
Floor Staff Member/Theme Production
Pynk Elephant Nightclub - BR
01.2010 - 01.2012
- Greeted customers, Providing a high level of service, engaging with customers, and ensuring they have a fantastic experience.
- Being knowledgeable about the different types of alcohol, mixers, and cocktails to make recommendations and answer any questions.
- Coordinating with other staff, such as security and bartenders, to ensure smooth service and address any issues promptly.
- Helping Creating a unified theme that aligns with the brand and event.
Event Staff Member
Sydney Entertainment Center
01.2012 - 01.2013
- Guiding guests to their seats, providing event information.
- Helping setting up space, before and after events.
- Ensures cleanliness throughout the facility.
Bartender
Dollhouse
- Mix and serve alcoholic and non-alcoholic beverages.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress /receptionist
Tetas Restaurant
01.2015 - 01.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
Floor Staff/bartender
Maroubra Hotel
01.2017 - 01.2018
- Greeting guests, taking orders, and ensuring a pleasant dining/drinking experience.
- Delivering orders efficiently and correctly.
- Clearing tables, resetting them, and maintaining cleanliness.
- Processing bills and handling cash or card payments.
- Ensuring music, lighting, and ambiance are suitable for the setting.
- Preparing & Serving Drinks – Mixing cocktails, pouring beer/wine, and serving non-alcoholic beverages.
Floor Staff Member
Aerial Function Centre
01.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helping setting up rooms for events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Serve drinks and meals to attendees.
Flood Supervisor/manager
Casa Brasil - QLD
07.2022 - 01.2023
- Work with servers and kitchen staff to ensure a positive dining experience.
- Monitor portion sizes, presentation, and overall food quality.
- Evaluated customer needs and feedback to drive product and service improvements.
- Create staff schedules and assign duties.
- Conducted regular reviews of operations and identified areas for improvement.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes.
Education
2022
Animal Studies - Animal Behaviour
01.2018
Skills
- Punctual
- Sales proficiency
- Guest relations & satisfaction
- Professional appearance
- Reliability
- Teamwork
- Attention to detail
Timeline
Flood Supervisor/manager - Casa Brasil - QLD
07.2022 - 01.2023
Floor Staff Member - Aerial Function Centre
01.2020 - 01.2022
Floor Staff/bartender - Maroubra Hotel
01.2017 - 01.2018
Waitress /receptionist - Tetas Restaurant
01.2015 - 01.2016
Event Staff Member - Sydney Entertainment Center
01.2012 - 01.2013
Floor Staff Member/Theme Production - Pynk Elephant Nightclub - BR
01.2010 - 01.2012
Bartender - Dollhouse
RSA & RCG Course - ,
TAFE NSW - Animal Studies , Animal Behaviour
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