Tassos Dermetzoglou
Reservoir
Summary
Accomplished professional with expertise in leadership, mentoring, and entrepreneurial drive. Strong background in sales and customer service, consistently leading teams to success and fostering individual growth. Demonstrated strategic acumen and commitment to achieving targets as a director during COVID. Recent diploma in counselling highlighting dedication to personal and professional development, equipped with skills in empathy and congruence. Multifaceted experience showcasing adaptability and commitment to continuous learning. Proven track record of excellence across various domains, embodying a unique blend of leadership, entrepreneurial spirit, and understanding of human interaction.
Overview
22
22
years of professional experience
Work History
Counsellor
Self Employed
11.2024 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioural modification strategies to help clients develop healthier coping mechanisms.
Service Operator
Services Australia
03.2023 - 09.2023
- Currently employed as a service officer with services Australia
- Duties include but not limited to: Assisting customers with setting up their Mygov accounts, Troubleshooting online issues, Assisting customers with reporting income, Assisting customers to navigate centrelink online portal
- As well as the above, a strict privacy and confidentiality policy is adhered to at all times and up to date with relevant government policies
- Call center metrics include: AHT – Average Handling Time, Privacy & Security, Customer Service, Online integration, Problem solving
- Collaborated with cross-functional teams to ensure seamless service execution.
Owner Operator
The Thornbury Fromagerie
12.2019 - 05.2022
- In December of 2019 I opened a restaurant & bar in Thornbury, Melbourne
- The business was a cheese specialist dine in & takeaway experience
- We opened in February of 2020, 6 weeks before COVID shut everything down
- For the next 2 years we did as everyone had to, we adapted to the situation by providing deliveries through our online store and takeaway via the physical store
- I had 8 staff members; we were open 5 days a week including weekends
- We had 30 – 70 customer capacity per sitting and a dozen suppliers
- I managed all the day to day activates including all admin for the business
- I trained all staff and interacted with customers daily
- The business was extremely successful, however we closed and sold up to move back to Brisbane to be closer to family
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Team Leader
GAZMAN
04.2017 - 09.2019
- Company Overview: https://www.gazman.com.au/
- I began at GAZMAN with the goal to improve the warehouse’s performance, culture and safety
- Since then I have changed everything about the way we operate as a business and built a team of successful people who have pride in their work and operate as team, each responsible and accountable for performance, culture and safety
- Some of my proudest achievements are that I have developed great people into great leaders
- I’ve implemented a 'WE CAN' philosophy that encourages everyone to challenge the status quo by asking, 'how can we do it better'
- In 2019 we have a diverse team of genders and ethnicities, we recognize and reward each other and we take responsibility for our actions
- As far as the numbers go, I have implemented KPI’s, installed a WMS and have worked closely with stakeholders to explore options such as; 3PL for certain products, integrating our online business into our DC, improving our delivery to stores, customer satisfaction metrics and upgrading our technology
- I am a solutions person and I believe in heuristically encouraging others to be too
- I accept my failures as well as my success and I stand up for what I believe in
- My team is my family and together nothing is impossible
- When needed I am in the trenches, but I also stand back and encourage others to take charge
- I don’t seek personal accolades but rather base my success on the successes of others
- My goal, which I believe has been achieved, is to be able to step away from my role with absolutely no disruption to the business as every person has the tools and skills to be able to overcome any challenge
- Https://www.gazman.com.au/
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
High reach operator – 3PL (Temp Role)
Toll Unilever
03.2017 - 04.2017
- Company Overview: http://www.tollgroup.com/onetoll
- My daily tasks include, but are not limited to: Picking a variety of orders for local and interstate customers, Daily RF use, Palletising of stock, Despatch processing, Maintaining a safe and clean workplace, Adherence to all of Tolls workplace safety practices, Forklift operation (High Reach, Double Deep), crown joystick
- Http://www.tollgroup.com/onetoll
Warehouse all rounder
Conga Foods
11.2016 - 02.2017
- I was employed through an agency at Conga foods as a forklift operator
- In the short time that I have been there, I have been given extra responsibilities, which include, but are not limited to: Daily use of machines, counterbalance (loading and unloading trucks), High reach, standing reach (for use in the coolroom), Ride ons and scissor lift
- I began with Conga to primarily pick local orders; this quickly progressed to interstate orders then on to major supplier orders (Coles, Woolworths, Metcash and Costco)
- Within a month I was responsible for the replenishment of the warehouse and cool room
- I have also been given responsibilities over stock management, (working closely with the national inventory manager and warehouse manager) to streamline the transferring of stock, re-arranging of warehouse picking locations and overall efficiency of the pick layout
- I worked closely with the goods inward team to assist in the stock management of all interstate and overseas products
- My area of expertise is in, but no limited to: Time management, Efficiency management, Stock control, Team leadership, Warehouse system use and understanding, Project planning, Daily activity planning and managing
Storeman/Leading Hand
Airco Fasteners
10.2015 - 10.2016
- Employed as a storeperson with a variety of tasks that include, but were not limited to: Picking orders, Packing and wrapping, Invoicing and transport allocation, Loading and unloading of freight, Warehouse supervision (when supervisor is away), Replenishment & Put aways, QC checks of OS stock, Daily use of WMS and warehouse system (Pronto), Daily use of Reach truck, counterbalance forklift and stockpicker
Warehouse Operator
Tradelink
08.2014 - 08.2015
- Employed through Addecco and Randstand to complete various tasks at the DC
- Container unloading, Picking & Packing, QC & QA, Goods inwards & Despatch, Storage management, Replenishment and stock control, Current OH&S trained & First Aid, Daily use of RF, warehouse management system (JDL), counterbalance forklift and high reaches
Replenishment Team Leader
Bunnings Warehouse, QLD
09.2011 - 04.2014
- I began at Bunnings as a part time team member and became a supervisor of the replenishment department for the store
- In my time as supervisor I under went a range of training modules to increase my learning and development within the Bunnings organisation
- As a leader in the organisation I was responsible for the quality of work desired by the business, accountability of the outcomes, empowering others to make positive decisions that lead to effective outcomes and desirable results
- I was responsible for individuals and other teams that were directly and indirectly involved with the replenishment process of the business
- On a daily basis I dealt with the public, commercial partners, management, other department leaders and team members
- I ran weekly meetings with my team, extended team and management, which we discussed planning, prioritising, performance goals both commercial and personal
- We employed a creative thinking process to solve problems in areas of: Stock management, Staff solutions, Commercial agreements, Merchandising outcomes, Store representation, Financial outcomes and goals
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Owner Builder
Self Employed
10.2010 - 09.2011
- I wound back my business and began renovations of my property
- This included full site management of the process and hands on work
- During this period I completed a certificate IV in building and construction
- I planned and programmed the entire process and worked closely with builders and trades to successfully complete the project
Pthree
Self Employed
06.2009 - 09.2010
- During this period I started a social media marketing business (Pthree)
- I predominantly worked within the hospitality business marketing bars, restaurants and clubs to increase their social media presence across a variety of social media platforms, such as Facebook, twitter and google
- The majority of the work consisted of cold calling business and presenting our platform
- Our goal was to provide live feeds and gather useful information to present our clients with market analysis regarding customer demographics and help promote events and streamline interactions
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Area Manager – QLD
MB Crusher - Italy
10.2008 - 04.2009
- Company Overview: MB Crusher (Meccanica Bregganze) is an industrial manufacturing company whose product is used in the waste material sector of construction, engineering and earthworks
- I was approached to head the Queensland division and introduce their product to the industry and local suppliers
- Once trained in Italy and familiarized with its product I then set about realizing these goals in QLD
- I engaged with local suppliers, third party sellers, other manufacturing departments and individual companies whose business frequently used heavy earthworks as a part of their daily scope of work
- I predominantly dealt with cold leads and focused on delivering business-to-business solutions
- I was also responsible for organizing import of the product for our potential clients to see and use
- This required dealing with customs, local dealers, shipping companies, storage facilities and federal and local government departments
- For the breadth of my employment I worked autonomously and reported daily to management in Italy
- MB Crusher (Meccanica Bregganze) is an industrial manufacturing company whose product is used in the waste material sector of construction, engineering and earthworks
Senior Recruitment Consultant
Ross Human Directions
08.2006 - 09.2008
- I was tasked with starting a new division within the Property, Construction & Engineering field with the newly formed professional division of RHD (Ross Human Directions, a division of Julia Ross)
- The company’s resources were limited and it was my responsibility to begin building relationships and creating successful partnerships
- My initial focus was to meet with key industry business and individuals and introduce them to the brand and its services
- As a recruitment consultant I worked for both the company and the individual
- Aligning both their needs was paramount for an effective outcome
- This was achieved by having clear business strategies and creative thinking towards the growing employment market
- I consulted with internal Human Resources departments and stakeholders to successfully achieve a two-way positive result
- I developed a strategy for sourcing potential clients and growing current ones through leveraging my experience in the construction industry and sales acumen, whilst maintaining an agile approach to the market and its needs
- Daily tasks included, but not limited to: Client visits, Lead generation, System and process management, Advertising, Client monitoring, Resolution management
- Optimised the use of recruitment software to improve data tracking, reporting, and analysis capabilities for better decision-making processes.
- Established strong relationships with industry professionals through networking events and social media outreach.
BDM, Reverse Marketer
Centacare Employment
11.2005 - 07.2006
- I began with Centacare employment as a reverse marketer
- My position required me to utilise my flair for building instant rapport with people to secure an interview for my clients
- I rapidly developed relationships with major clients including: Retail stores, hospitality business, industrial business and customer service industries
- In a short period of time I built a large and effective network within the industry and continued to develop and importantly re-develop my relationships
- My ability to lead internally and externally was reflected in my outcomes
- Whilst also assisting in marketing and meeting with the executive forum to discuss options to improve productivity and profitability, I proactively ran a training course to assist in the positive outcomes of our candidates
- Daily Task included but not limited to: Time management, Lead generation, Business to business sales, Candidate preparation and assessment, Client visits, Organisational structure and reporting
- Worked within budget parameters to develop and implement marketing strategies by analysing key data and consumer demographics, increasing revenue.
- Conducted research to analyze customers' behaviour, preferences, and purchasing habits.
- Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
- Stayed abreast of industry trends, adapting tactics accordingly to maintain a competitive edge in the ever-evolving marketplace.
Telephone Account Manager
News Advantage Brisbane
09.2004 - 10.2005
- My responsibilities were to access our company’s extensive database and offer new and existing clients (I handled employment and Real Estate) advertising space in accordance to our demand and availability
- Company targets were set on a daily, weekly and monthly basis
- All these were achieved with the highest level of execution and professionalism
- Occasionally I met with my clients to discuss increasing their advertising budget, which would in turn increase exposure and lead to higher profits
- Negotiation skills were highly regarded by my piers, managers and clients
- A certain level of diplomacy was also required in order to secure the maximum result
- Achievements and Responsibilities: Customer service agent, Developing client relationship and rapport, Utilising facilities for further development, Achieving Sales Targets, Consistently achieving sales targets, Worked on a variety of campaigns, Recognition for outstanding sales
- Negotiated favorable contract terms on behalf of clients, securing mutually beneficial agreements that ensured ongoing partnerships.
- Streamlined workflow processes, resulting in improved efficiency and a higher volume of resolved inquiries.
Customer Service Representative
Citi-Bank
03.2003 - 09.2004
- Employed as a customer service representative initially in the card activation department then proceeded to credit card services
- Duties included: Customer interactions, Customer Service, Dispute resolutions, Credit management, Up selling and limit increases
Education
Successfully Completed Year 12 -
Adelaide High School
Bachelor of Arts - Philosophy, Communication
Adelaide University
Adelaide03-1998
Diploma of Counselling -
TAFE
06.2024
No Degree - CERT IV Workplace Training & Assessment
TAFE QLD
QLD08-2005
Certificate IV - Cert IV Building & Construction
QLD, TAFE
Brisbane, QLD08-2012
Bachelor Degree - Arts, Philosophy
01.1998
Skills
- All Current Windows
- Mac
- Linux
- Excel
- Word
- Power Point
- Office Suite
- Adobe Photoshop
- Skilled in intake interviewing
- Counselling
- Mental health support
- Crisis response
Accomplishments
I help men with mental health challenges using a variety of modalities including, but not limited to; Person Centred, Gestalt, Socratic and Existential. Areas i focus on are, Anger management, depression, isolation, relationships and life challenges.
Languages
English
Greek
Volunteer Experience
- Raise Foundation, Volunteer
- Inner Northern Local Learning and Employment Network (INLLEN), Volunteer
Personal Information
Place of Birth: Cape Town, South Africa
Interests
- Music (piano)
- Boxing (participate and coach)
- High-Intensity Interval Training
- Team Sports
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Community Cleanup
- Volunteer Work
- Creative Writing
- Philosophy
Timeline
Counsellor
Self Employed
11.2024 - Current
Service Operator
Services Australia
03.2023 - 09.2023
Owner Operator
The Thornbury Fromagerie
12.2019 - 05.2022
Team Leader
GAZMAN
04.2017 - 09.2019
High reach operator – 3PL (Temp Role)
Toll Unilever
03.2017 - 04.2017
Warehouse all rounder
Conga Foods
11.2016 - 02.2017
Storeman/Leading Hand
Airco Fasteners
10.2015 - 10.2016
Warehouse Operator
Tradelink
08.2014 - 08.2015
Replenishment Team Leader
Bunnings Warehouse, QLD
09.2011 - 04.2014
Owner Builder
Self Employed
10.2010 - 09.2011
Pthree
Self Employed
06.2009 - 09.2010
Area Manager – QLD
MB Crusher - Italy
10.2008 - 04.2009
Senior Recruitment Consultant
Ross Human Directions
08.2006 - 09.2008
BDM, Reverse Marketer
Centacare Employment
11.2005 - 07.2006
Telephone Account Manager
News Advantage Brisbane
09.2004 - 10.2005
Customer Service Representative
Citi-Bank
03.2003 - 09.2004
Diploma of Counselling -
TAFE
Bachelor Degree - Arts, Philosophy
Successfully Completed Year 12 -
Adelaide High School
Bachelor of Arts - Philosophy, Communication
Adelaide University
No Degree - CERT IV Workplace Training & Assessment
TAFE QLD
Certificate IV - Cert IV Building & Construction
QLD, TAFE
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