JIRA
Tatenda Takawira
Summary
Strategic and results-oriented Senior Business Analyst with a Master's in Information Technology and certifications in PRINCE2 and Agile Business Analysis. Proven track record of driving process optimisation, systems improvement, and digital transformation across complex IT and business landscapes. Adept at translating business needs into actionable solutions, navigating enterprise-level challenges, and delivering measurable outcomes through data-driven insights and stakeholder collaboration.
Overview
11
11
years of professional experience
6
6
Certification
Work History
Senior Business Analyst
Horizon Power
01.2025 - 06.2025
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across the program
Senior Business Analyst
Synergy
01.2024 - 12.2024
- Acclimated proficiently in the energy industry, terminology, practices, technology applications.
- Structured team Agile ceremonies increasing efficiency in prioritizing deliverables and value delivery to end users.
- Spearheaded business process reviews, to delineate discrepancies between current operations and targeted outcomes, generating actionable recommendations to achieve process improvements.
- Architected a Legislation and Regulations reference tool to ensure compliance of recommended changes and mitigate non-compliance risks through identification and consultation with Regulations and Compliance stakeholders.
- Lead the discovery and design phases for innovative products, including a residential battery rewards program, used to support the rollout of Virtual Power Plants (VPP) and implementation of the Continuous Sustainability Improvement Plan (CSIP) Aus protocol, gathering requirements for cross-functional departments and defining the processes for customer onboarding, fleet creation and management.
- Developed the customer digital journey for product sign-ups, optimized user experience and uptake by analysing customer feedback from previous engagements and stakeholder insights from process and form reviews, implementing data-driven adjustments that reduced sign-up abandonment rates.
- Fostered and managed stakeholder relationships through proactive communication, ensuring that project milestones and deliverables consistently aligned with business goals.
Senior Business Analyst
Department of Communities
07.2023 - 01.2024
- Conducted extensive market research to identify emerging technology leveraging insights to evaluate and recommend optimal delivery solutions, including PaaS and SaaS options.
- Engaged with solution architects to formulate viable technology solutions that seamlessly integrated with the organisational strategy, operational goals, and business requirements. Developed high-level requirements for inclusion in the Request for Information (RFI), aimed at evaluating potential solutions from proposals.
- Developed and refined the program scope and delivery approaches for the business case, including a thorough outline of high-level requirements and ensuring alignment of the requirements with strategic objectives. This resulted in funding being secured for program advancement.
- Facilitated workshops for detailed requirements gathering, establishing clear alignment of project objectives with strategic goals, and led process mapping initiatives to identify improvement opportunities and eliminate operational redundancies.
Lead Business Analyst
Compassion Australia
01.2021 - 07.2023
- Promoted from Senior Business Analyst to Lead Business Analyst, coordinating work packages on a complex digital transformation program including multiple system integrations and a CRM implementation. Managed delivery timelines in collaboration with program management and vendor project managers and led a team of 10 internal BA and contracted QA resources.
- Boosted team productivity by introducing a hybrid solution of Agile practices coupled with Prince2 processes, leading to a more structured approach to deliverables. Facilitated Agile ceremonies with the internal program team, fostering a dynamic team focused on optimal performance and delivery within required timelines.
- identified potential risks and issues, proposed and implemented mitigation strategies with authorisation, escalated risks and issues that needed to be addressed at program management or executive leadership level.
- Developed a detailed training approach for coordination of outsourced end user training delivery and documented the SOW for the training contractor, negotiating the terms, conditions and cost to remain with the allocated budget while delivering value to the end users. Established a community of practice with SMEs and trained them to support end users in training and adoption of new processes and technology as they transitioned to BAU. This structure also provided ongoing support post deployment.
- Developed a stakeholder matrix and implemented communications plan to ensure stakeholders are kept informed with progress, business decisions and have a safe space to raise issues and concerns for resolution. Gained valuable insights and channelled those into refining requirements to delivery greater value to end users.
- Used critical thinking to break down problems, evaluate solutions and make decisions to resolve configuration issues impacting testing.
Senior Business Analyst
Life Without Barriers
12.2017 - 01.2021
- Promoted from Business Analyst to Senior Business Analyst and supported software development projects by defining clear requirements, acceptance criteria and effectively communicating them to technical teams for development.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Appointed as Project Manager on an interim basis and led the project initiation phase for a divestment project and delivered detailed project scope documentation and delivery plan.
- Seconded as a Test Manager to plan and execute payroll system testing and UAT. Coordinated testing resources, testing timelines and reporting of results, ensuring compliance with state government mandated pay conditions.
- Trained end-users to maximize system utilization and adoption of improved processes, strategically navigating resistance to change by demonstrating benefits and value for the end users.
- Demonstrated the ability to thrive in fast paced environments, consistently deliver high quality work under tight deadlines.
Business Analyst
Lifestyle Solutions
11.2014 - 12.2017
- Business Needs Analysis: Conducted analysis of business needs and documented requirements for CRM implementation.
- Data Migration: Contributed to data transformation activities, creating templates for migration from paper-based records to CRM, executing sample testing at each phase of the migration.
- End-User Training: Developed role-specific training programs, coordinated and delivered national, in person training to end user in the organization, ensuring successful adoption of implemented CRM system and improved processes.
Education
Master of Information Technology -
University of Newcastle
Bachelor of Architecture -
University of Newcastle
Skills
- Agile Project Delivery: Agile methodology, project planning and management, team leadership, and product development
- Business Analysis & Strategy: Requirements gathering, gap and workflow analysis, process mapping, IIBA methodologies, and customer needs assessment
- Systems & Operations Analysis: Systems evaluation, operations optimisation, and CRM implementation
- Change & Stakeholder Management: Change leadership, stakeholder engagement, risk assessment, and mitigation
- Data-Driven Decision Making: Data analysis, visualisation, and strategic decision-making
- Communication & Facilitation: Effective communication, negotiation, presentation, and facilitation skills
- Professional Competencies: Critical thinking, problem solving, analytical reasoning, emotional intelligence, organisation, and time management
- Collaboration: Strong teamwork and cross-functional collaboration
Certification
Currently Attaining
- TOGAF Enterprise Architecture Foundation and Practitioner - The Knowledge Academy: In progress 06/2025
- Certified DevOps Professional (CDOP) - The Knowledge Academy: In progress 06/2025
- Scrum Product Owner Certification - The Knowledge Academy: In progress 06/2025
- Business Analysis Professional (CBAP) Certification - IIBA: In Progress 12/2025
Attained
- Data Analytics and Visualisation - RMIT 02/2025
- Modeling Processes Using BPMN 2.0 - GBTEC 02/2025
- Generative AI for Project Managers, PMI, 11/2024
- Agile Business Analysis Certification, Lumify, 08/2023
- BA Techniques (ECBA, CCBA, CBAP Endorsed) - Business Analysis Excellence, 08/2023
- Microsoft Azure Fundamentals, DDLS, 08/2022
- PRINCE 2 Project Management, DDLS, 06/2021
- Business Process Modelling – BPMN 2.0, IRM Training, 06/2017
- Business Requirements Elicitation, IRM Training, 08/2017
Affiliations
- Australian Computer Society
- International Institute of Business Analysis
- Project Management Institute
- Change Management Institute
- Women Rising
- Days for Girls
Software
Confluence
Azure DevOps
GBTEC - BIC
Promapp
Microsoft Visio
Microsoft Office
Power BI
Tableau
SQL
Salesforce
Microsoft Dynamics 365
Lucid Chart
Microsoft Project
Smartsheet
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats4-day work weekQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Senior Business Analyst
Horizon Power
01.2025 - 06.2025
Senior Business Analyst
Synergy
01.2024 - 12.2024
Senior Business Analyst
Department of Communities
07.2023 - 01.2024
Lead Business Analyst
Compassion Australia
01.2021 - 07.2023
Senior Business Analyst
Life Without Barriers
12.2017 - 01.2021
Business Analyst
Lifestyle Solutions
11.2014 - 12.2017
Bachelor of Architecture -
University of Newcastle
Master of Information Technology -
University of Newcastle
Similar Profiles
Katarina VidotKatarina Vidot
Meter Data Analyst at Horizon PowerMeter Data Analyst at Horizon Power
Graham VickGraham Vick
Managing Director at Vision PowerManaging Director at Vision Power
Mohammed IqbalMohammed Iqbal
Sr. Specialist, Medical Affairs Technology Enablement at Horizon Therapeutics (Amgen, October 2023 acquired Horizon)Sr. Specialist, Medical Affairs Technology Enablement at Horizon Therapeutics (Amgen, October 2023 acquired Horizon)
DEEPIKA PDEEPIKA P
Salesforce – Senior Business Analyst/ Business Analyst Lead at HoneywellSalesforce – Senior Business Analyst/ Business Analyst Lead at Honeywell
Damian WalkerDamian Walker
Business Analyst II / Senior Business Analyst III at Gainwell TechnologiesBusiness Analyst II / Senior Business Analyst III at Gainwell Technologies