Multi-talented Senior Executive knowledgeable about client service, operational leadership and personnel management within the financial, custody & commercial banking industry. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
17
17
years of professional experience
Work History
Senior Vice President
Goldman Sachs
Melbourne, Australia & Bengaluru, Karnataka
02.2012 - 05.2024
Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization. Leading a team of 35 FTEs & 15 FTCs across three different cities
Minimize risk and increase efficiency for clients who avail services from Goldman Sachs. 1st and 2nd Line of defence
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Enhancement of services to borrowers and clients to help them effectively enroll into the Lending programme. Managing settlements, collateral and client deliveries to implement business on daily basis
Risk Management by increasing client experience & Regulatory Law maintenance. Including governance and due diligence (KRI, KPI, OKR, SLA, Audit & Regulatory Reviews)
Oversight for Credit, Treasury, Funding and Controls relating to Equities, Fixed Income products and Tax processes
Involved in all new Account Opening Processes that require Legal/Risk/Sales sign-off
Providing service and creating multiple models to various clients including Institutional, Franchise & Private Wealth & Asset Management
Provided services relating to Withholding Taxes, Tax Documentations, Automatic Exchange of Information and US Cost Basis Reporting for EMEA, APAC, US & Commercial Banking clients
Senior Analyst
Northern Trust
Bengaluru, Karnataka
08.2007 - 02.2012
Training on Client Directed programme and also stabilising the process by preparing keystroke level procedure documents
Working towards getting information for clients and reporting the same
Monitoring & assigning daily work and constant follow up until accuracy is achieved
Chairing team hurdles/meetings to identify different ways to perform activities on weekly basis
Working closely with the team and providing them with a clearer picture of daily tasks to minimise any kind of process imbalance
Sending weekly reports to management on team performances/client reporting
Initiate meetings with clients and analysts to understand the need of the business from both ends
Education
I.S.C (Indian School Certificate) -
Bishop Cottons Girl's High School
I.C.S.E (Indian Certificate of Secondary Education) -
Baldwin Girl's High School
Bachelors Of Commerce (B.COM) -
St Joseph's College of Commerce
01.2007
Skills
Operational Excellence
Creativity
Leadership
Communication
Policies and Procedures
Critical Thinking
Goal Oriented
Business Strategy
Client Service
Risk Management
Personal Information
Title: Senior Vice President
Accomplishments
Strategic/ Commercial:
Rationalized FTE count from 18 to 10 through driving performance & creating efficiencies from low code automation- saving $200k
Saved 2 HC by moving a manual flow to automation via Robotics
Led the team on settlements project during dividend season, with no fails for client trades
3 months Short Term Assignment - migration to London to bring back the Securities Lending process
Collaboration with external vendor platforms to automate real time services for exceptions, collateral, settlement flows & tax reporting
Leadership:
A core member of the VP council and lead on people council responsible to improve engagement, recognition & career enrichment
Partnered with divisional leads to understand problems, inefficiency across processes & work cross divisional to implement change
Active member of the Goldman Sachs recruitment team and formal mentor to advise on career advancement & growth
Client Integration:
Awarded with the Best Lender by International Securities Forum for Consecutive 11 years (Goldman Sachs Agency Lending)
Represented Goldman for client relationship meetings with Nomura, Deutsche Bank, Northern Trust