Tatiana Belapuna

• QUTPNGSA (Queensland University of Technology Papua New Guinean Association) is a student Guild funded club catered towards creating and fostering community between Papua new Guinea Students on campus.
• Aspects of an Executive Role as Treasurer on the board include:
• Enhanced financial security by implementing effective cash management strategies and maintaining accurate records.
• Developed comprehensive budgets that accurately reflected the organization's needs and priorities.
• Facilitated fundraising efforts by providing financial data to support grant applications
• Effectively used excel and goggle sheets to forecast future budgetary needs based on current and upcoming projects.
• Managed all funds for the organization

• Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Maintained general knowledge of departments to help customers quickly locate products and merchandise.
• Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
• Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
• Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
• Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Wrapped, boxed and weighed bakery department products.

• Promoted sportsmanship, teamwork, and respect among players both on and off the court.
• Enhanced player skills through personalized coaching and feedback.
• Optimized practice sessions by focusing on skill development, conditioning, and situational drills.
• Liaised with the Club manager regarding organisation of team lists, uniforms and individual player payment
• Managed team logistics, such as scheduling games, coordinating transportation, and overseeing equipment inventory.

Casual role as a hospitality worker at CBUS Stadium, often working NRL Games, working where needed mainly within food and beverage stalls.

• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced stadium environment
• Delivered excellent and efficient customer service during peak periods, being half time during games

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Contributed to maintaining a positive work environment by fostering effective communication among team members.
• Processed orders on POS system and accepted cash and charge payments.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
• Trained newly hired employees on routine tasks and customer service.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
• Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.