Tatiana Escorcio

I am currently employed with the NSW police force as a GASO at St George PAC working with all levels of the Command from ‘General Duties officers’ to the Commander of the PAC.This position focuses on three main roles which are general administration, station counter and archiving.

Duties include:

• Customer enquires at the front counter and over the phone by answering queries using WebCops, NExUS, CAD and Court notices
• Retrieval of police events and charges for administrative tasks
• Organising and dispatching sensitive reports, briefs, and other police correspondence to the correct officers to action both inside and outside of the PAC
• Entering requests for Police services into the Computer Aided Dispatch System (CAD)
• Facilitating the archiving and destruction of records and accountable books
• Keeping detailed records of all correspondence that is sent in and out of the Command on the Record Management System (RMS)
• Providing assistance to all levels of the Command with enquires
• Processing and actioning GIPAs and Subpoenas
• Liaising with legal representatives regarding amendments to charges

I have been working as a customer service representative with SAL National since March 2022.I answer customer calls, help them with sales and provide them with the correct information they are after

Duties include:

• Processing customer orders
• Ensure correct paperwork is complete for orders to be sent out
• Customer service
• Package slip printing
• Greeting customers and helping their needs
• Stocktaking
• Replying to various emails
• Communicating with the customer service team and sales representatives above
• Data tracking of stock in the warehouse

These tasks allowed me to further develop my organisational and time management skill to meet the needs of the company

Achievements:

During my time at SAL National, I identified an issue relating to customer order files. Upon observation, it became evident that these files were stacked on top of each other, lacking any organisation. This arrangement made it challenging to locate specific orders when customers called for updates, resulting in prolonged search times. Recognising the need for a more streamlined approach, I proactively took the initiative to develop a systematic solution. I implemented a file organisation system that categorised the order files into weeks, ensuring that customer files were easily accessible and well-structured. This initiative substantially reduced the time spent searching through disorganised files, ultimately enhancing our productivity and customer service efficiency. My commitment to improving processes and implementing effective solutions positively impacted the overall workflow of the team

I worked as a set manager with scene to believe in 2020 and 2021 throughout the Christmas period. I was in charge of managing, guiding, and supporting my team throughout the Christmas season

Duties include:

• Daily banking
• Weekly roster
• Set bump in/ bump out
• Customer service
• Photography
• Greeting customers and helping their needs
• Stocktaking
• Resolving problems that arose
• Delegating daily tasks to my team
• Maintaining public health orders (Covid-19)

These tasks allowed me to communicate with customers, my team and other stakeholders involved, to ensure all customers got the experience they were looking for. The ability to prioritise tasks to support the timely and effective output to meet Scene to Believes requirements

Achievements:

A few weeks into my role as Set Manager, I encountered a customer who was unwilling to book their photo session or wait in line with other customers. My team initially attempted to manage the situation but sought my assistance in determining how best to handle it. After engaging in a conversation with the customer and reaching an agreement to avoid further disruptions, I proceeded to provide guidance to my team on how to address similar situations in the future. Subsequently, I promptly informed my area manager about the incident, detailing the events and the steps taken for resolution. My approach received commendation for its effectiveness and professionalism. This incident demonstrated my ability to handle challenging customer interactions and effectively communicate with my team and superiors to achieve positive outcomes

I worked as a sales assistant as well as a supervisor at City Chic Bankstown and McArthur Square

Duties include:

• Money handling
• Daily banking
• Customer service
• Answering and transferring phone calls
• Taking orders from customers over the phone
• Placing stock orders
• Dealing with customer queries
• Facilitating sales

Achievements:

When I initially commenced my role at City Chic, I started as a regular sales assistant. As time progressed, my dedication and proactiveness caught the attention of my manager, who selected me as her replacement when she was absent. This promotion brought forth a set of new responsibilities and tasks that I managed without any difficulty. In this position, I gained valuable experience in supervising my colleagues and fostering a positive and cohesive working environment

• Over the years I have had various employment such as:
• KFC – 2016
• Tatiana Photography – October 2015 - 2022
• Magnetic Shots - June 2017- December 2018 (Assistant/ production photographer)
• KOI (Kings Own Institute) - March 2020 (Course Advisor)
• Scene to Believe - April 2021, Graduation photos (Casual Worker)
• These opportunities allowed me to commence building important skills which will hold me in good stead for future employment roles
• Skills such as communication, interpersonal, leadership, decision making, customer focus, and time management