Tatiana Fishman
Werribee
Summary
Dynamic Store Manager at Salera's Jewellers with proven leadership and exceptional sales strategy skills. Successfully coached staff to exceed performance targets while enhancing client experiences. Expert in training and mentoring, optimizing profit margins, and fostering strong client relationships. Committed to creating an inviting atmosphere that drives sales and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Store Manager
Salera's Jewellers
Pacific Werribee
01.2018 - Current
- Coordinated staff activities and reported progress to board members.
- Conducted job interviews and selected qualified candidates.
- Created staff rosters to ensure optimal coverage.
- Serving customers and selling products.
- Resolved customer complaints to enhance satisfaction.
- Coached staff on achieving key performance indicators.
- Trained new employees on product knowledge and sales techniques.
- Approved sale discounts to facilitate transactions.
Sales Assistant
Salera's Jewellers
Pacific Werribee
01.2017 - 01.2018
- Engaged customers to enhance shopping experience and drive sales.
- Sold jewelry and watches, consistently meeting or exceeding sales targets.
- Maintained store cleanliness and organization to create inviting atmosphere.
- Executed merchandising strategies to maximize product visibility and appeal.
- Obtained competitive quotes from suppliers to optimize inventory purchasing.
Customer Service Representative
Regus
03.2014 - 12.2016
- Actioning all received emails
- Answering phone calls
- Providing administrative and other support to managing personnel and clients
- Processing payments
- Checking in and checking out Business World clients
- Handling all front reception inquiries
- Invoice management
- Scheduling booking
Education
Diploma of Tourism & Operations Management -
Holmesglen Institute of TAFE
Cheltenham, VIC01.2006
Bachelor of Journalism -
Voronezh State University
Russia01.2001
Skills
- Leadership capabilities
- Performance management
- Sales strategy
- Organizational skills
- interpersonal skills
- Outstanding communication skills
- Client relationship management
- Client experience
- Computer skills
- Competitor monitoring
- Loss prevention
- Profit margin optimization
- Training and mentoring
Hobbies and Interests
- Travelling
- Playing table tennis
- Reading
- Walking
References
Provided upon request
Timeline
Store Manager
Salera's Jewellers
01.2018 - Current
Sales Assistant
Salera's Jewellers
01.2017 - 01.2018
Customer Service Representative
Regus
03.2014 - 12.2016
Diploma of Tourism & Operations Management -
Holmesglen Institute of TAFE
Bachelor of Journalism -
Voronezh State University