Tatiana Fletcher

Administration & Organisation

• High-level administrative coordination
• Program Planning and scheduling
• Audit preparation and document review

People and Stakeholder Communication

• First point of contact for parent and staff enquiries
• Building collaborative working relationships between families, schools and community partners
• Conflict resolution and mediation

Team Coordination & Leadership

• Supported staff onboarding processes Including documentation checks, inductions and compliance requirements
• Creating positive and inclusive team environments

Compliance & Risk Management

• Ensuring regulatory compliance within a child-safe environment
• Incident reporting and risk assessment processes
• Implementing policies and procedures

Problem Solving & Operational Support

• Triaging and responding to queries
• Prioritising multiple tasks in a fast- paced environment
• Supporting daily operations and service delivery

Technology & Systems

• Microsoft Office (Word, Excel, Outlook, Teams)
• Email and calendar management

• First point of contact for families and staff
• Program planning and organisation
• Overseeing service operations as Responsible Person
• Daily operational coordination
• Compliance monitoring and reporting

Community Involvement

• Supported community events and initiatives aimed at strengthening community engagement.
• Collaborated with team members to plan and execute service projects
• Helped with prep, set up, and breakdown of community and public events.

Event Marketing & Social Media Volunteer – Charity Ball Event

• Managed social media promotion and digital marketing to increase awareness and attendance for a community charity event.
• Created engaging online content and coordinated promotional posts across platforms.
• Responded to enquiries and provided event information to attendees via social media channels.
• Collaborated with the event planning team to ensure consistent messaging and successful event