Tatiana Garcia
Sydney,Australia
Summary
Results-oriented professional with over 10 years of experience in Account Management, Inside Sales, Customer Service, and Supply Chain across diverse industries including SaaS, Software, Technology, Retail, and Transport & Logistics. Proven track record in managing strategic accounts, driving customer growth, optimizing supply chain solutions, and delivering high-quality service.
Overview
21
21
years of professional experience
Work History
Senior Account Executive
Bollore Logistics
Sydney, Australia
02.2024 - 08.2024
- Transport & Logistics
- Managed customer service delivery and account reporting for 3 key accounts, ensuring exceptional service quality
- Transport & Logistics
Key Account Manager
Bollore Logistics
Sydney, Australia
04.2020 - 04.2022
- Transport & Logistics
- Reporting directly to the Branch Manager, successfully managed, grew, and retained three key strategic accounts for a leading company in the transport, logistics, and supply chain sector, serving a diverse range of clients, including renowned luxury brands.
- Key achievements include consistently maintaining high client retention rates, cultivating deeper relationships, and identifying new business opportunities. Led the timely completion of client projects, balancing competing priorities and managing stakeholder expectations. Notably drove a 30% revenue increase within a luxury client account through effective project management.
Senior Account Executive
Bollore Logistics
Sydney, Australia
08.2017 - 04.2020
- Transport & Logistics
- Managed, grew, and retained three key strategic accounts for a leading company in the transport, logistics, and supply chain sector
Account Executive
SAI Global
Sydney, Australia
06.2016 - 07.2017
- Information Services
- Responsible for managing, growing, and retaining business across a portfolio of 650 accounts for one of the leading Information Services, Assurance, and Training organizations in the Risk & Compliance sector.
Procurement Manager
Jeway Technology
Medellin, Colombia
09.2015 - 04.2016
- PC Accessories
- Improved supplier performance by increasing on-time delivery by 10%, consolidating suppliers from five to two, and renegotiating contracts, resulting in a 25% cost savings and a 20% reduction in administrative costs. Led procurement and contract management for key Chinese suppliers, transport companies, and manufacturers to ensure operational efficiency and customer satisfaction. Managed a team of two, overseeing recruitment, performance reviews, and staff development. Directed the successful implementation of a new ERP inventory system, consistently exceeding KPIs for inventory turnover, backorder rates, and cost reduction.
Relationship Manager (Business & Commercial)
Komet Sales
Medellin, Colombia
02.2015 - 09.2015
- SaaS, Software- IT Industry
- Reporting directly to the CEO, the Customer Service Team was successfully founded and led for a SaaS B2B platform connecting flower growers, importers, and wholesalers. This involved building the department from scratch, developing key processes, KPIs, and systems to drive operational excellence. Additionally, training and product demos were provided for both staff and clients to ensure smooth adoption and optimal use of the platform. A standout achievement was the design and launch of a comprehensive Knowledge Base, which drastically reduced customer inquiries and significantly improved service efficiency.
Account Executive
CEVA Logistics
Sydney, Australia
10.2013 - 08.2014
- Logistics, Supply Chain.
Finance Operations
CEVA Logistics
Sydney, Australia
04.2013 - 10.2013
- Logistics, Supply Chain
- At CEVA Logistics, discrepancies in P&L reports were identified and resolved through collaboration with cross-functional teams and the leadership of training for 15 staff members, enhancing operational accuracy. Jobs open for over 60 days were reduced from 50% to 8% in just 3 months, credits were secured for overbilled shipments, and USD $200 per container in freight savings were recovered, leading to significant improvements in both margins and operational efficiency.
Import Sea Freight Coordinator
CEVA Logistics
Sydney, Australia
02.2012 - 04.2013
- Logistics, Supply Chain
Account Manager
ACXIOM Australia
Sydney, Australia
08.2010 - 12.2011
- Marketing Technology Services -IT Industry
Customer Service Officer / Import Sea Freight Coordinator
Panalpina World Transport Pty
Sydney, Australia
06.2008 - 08.2010
- Logistics, Supply Chain
Retail Sales Assistant
Luxottica Group
Sydney, Australia
10.2003 - 05.2008
- Retail
Education
Bachelor of International Business - Marketing
Macquarie University
Sydney01.2008
Skills
- Key Account management
- Inside Sales
- Customer Service
- SaaS
- B2B Sales
- Transport & Logistics
- Project management
- Relationship building
- Team leadership
- Operational efficiency
- Problem solving
- Customer relationship management
- Client relationship management
Training
- Business Preparation Program, SIBT Macquarie University, Sydney, NSW, 2003
- Multi-Channel Direct Marketing Certificate, ADMA, 2011
- Building Positive Work Relationships Course, University of Sydney, 2019
- Dealing With Difficult People Course, University of Sydney, 2019
- Interpersonal Skills & Effective Communication, University of Sydney, 2019
- Getting What You Want Course: Assertive Communication Skills, University of Sydney, 2019
- Introduction to Personality, University of Sydney, 2017
Personal Information
Citizenship: Australian
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Senior Account Executive
Bollore Logistics
02.2024 - 08.2024
Key Account Manager
Bollore Logistics
04.2020 - 04.2022
Senior Account Executive
Bollore Logistics
08.2017 - 04.2020
Account Executive
SAI Global
06.2016 - 07.2017
Procurement Manager
Jeway Technology
09.2015 - 04.2016
Relationship Manager (Business & Commercial)
Komet Sales
02.2015 - 09.2015
Account Executive
CEVA Logistics
10.2013 - 08.2014
Finance Operations
CEVA Logistics
04.2013 - 10.2013
Import Sea Freight Coordinator
CEVA Logistics
02.2012 - 04.2013
Account Manager
ACXIOM Australia
08.2010 - 12.2011
Customer Service Officer / Import Sea Freight Coordinator
Panalpina World Transport Pty
06.2008 - 08.2010
Retail Sales Assistant
Luxottica Group
10.2003 - 05.2008
Bachelor of International Business - Marketing
Macquarie University
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