Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Affiliations
Languages
References
Timeline
Generic

Tatiana Landinez Bermudez

Rosebery,Australia

Summary

Sales, Admin and Marketing Manager with 15+ years of experience in Education, IT and retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I hold a Media and Multimedia and Business Administration Degree and have comprehensive skills in strategic planning and implementation. Proven ability to maintain a high standard of work under pressure.

Overview

23
23
years of professional experience

Work History

Renewals Support Specialist

Veritas Technologies
Sydney, Australia
12.2022 - Current
  • Updating customer details and helping to create and send quotes to the Customers and Partners
  • Assign correct territory according to owner and codes
  • Ensure the cleanliness of the sales pipeline
  • Work with other sales team and managers
  • Reporting and insights analysis to drive key business metrics
  • Comparison between Baseline, Oracle, ERP, last year's bookings & Sales targets
  • Validation of processes and forms
  • ERP Hygiene & ITD versus ERP validation
  • Business Performance reporting and Territory assignments
  • Calendar management, booking and events budget
  • Weekly management report (with ITD release)
  • Creating IBRs
  • Follow up on customer inquiries and assist with key admin projects as required.

Marketing Manager

Mercury Colleges
Sydney, Australia
11.2019 - 10.2022
  • Researching and developing marketing campaigns, advertising projects, planning and implementing new sales plans
  • Manage both Marketing and sales staff and perform administrative duties to meet the company’s goals
  • Develop strategies to attract new client audiences through marketing campaigns and advertisement across digital and offline channels including social media, email campaigns, print and video to generate more profits for the organization
  • Build and maintain account team/customer relationships and motivate my team to reach their goals
  • Analise and report Marketing performance of sales objectives such as quota and productivity requirements to the CEO to determine effective marketing strategies to increase renewal sales
  • Demonstrates marketing materials are relevant, appropriate and informative for clients and stakeholders
  • Provider training to existing and new clients, to educates customers on business practices, respond customers’ requirements by delivering advise and information about exiting and new offers
  • Renewing up-selling and closing agreements for Clients nearing the end of the term and open new agreement contracts for assigned regions, ensuring that all information is updated and completed
  • Developing and managing the marketing department budget, Tracking sales goals and reporting results, as necessary

Admission officer and Student sales Advisor

Yes Study Australia
Sydney, Australia
11.2018 - 11.2019
  • Process all registrations / applications ensuring all students' documents are completed and in compliance with the immigration requirements
  • Understanding students’ needs and identifying opportunities for the best interest of their professional future careers
  • Ensure that the admissions database is always up to date with the prerequisite information on prospective student and their status
  • Process and check all students’ payments to support the account department to achieve company targets
  • Strategizing and collaborating with team members and partners to innovate & differentiate while adding value to the customers
  • Working collaboratively with partners to optimize revenue streams, reduce costs, and create new opportunities for success throughout the business.

International Student Sales Advisor

Estudien Australia
Sydney, Australia
04.2018 - 11.2018
  • Being the first point of contact for international students delivering advice relating to enrolment process, application requirements, course details, prices and benefits
  • Building and strengthen relationships with students, creating strong, effective and long-lasting student relationships
  • Understanding students’ needs and identifying opportunities to cross-sell services to existing customers
  • Providing excellent customer service and finding solutions to escalated student’s inquiries
  • Renewing agreements with providers as contracts near the end of term
  • Creating marketing campaigns to develop new leads and attend and organize workshops and events to increase our student database.

Marketing, Sales and Administrative Assistant

Rednineteen
Sydney, Australia
01.2017 - 12.2017
  • Supporting the implementation of marketing initiatives, focusing on acquisition campaigns
  • Managing and maintaining the relationships with external agencies and suppliers to ensure effective delivery
  • Analysing campaign outcomes and results and making recommendations for future campaigns to exceed revenue targets
  • Managing the operational metrics and profitability of sales and marketing activities
  • Assisting the development and implementation of B2B marketing strategy
  • Formatting, preparation and delivery of all letters, invoicing, presentation letters and documents to current and potential clients
  • Responsible of co-ordination of submissions, reports, meetings, preparation of financial reports, booking travel and general administrative assistance.

ACCOUNT EXECUTIVE AND CUSTOMER SERVICES

Distribuidora la 10 (Online Business)
Sydney, Australia
01.2014 - 01.2017
  • Managing the resources in day-to-day operations to ensure a high level of customer support and satisfaction
  • Following up for returns, refunds, missing parcels, exchanges and general questions about the products and services
  • Market research, looking for new products to sell in the Australian markets
  • Ensuring orders were processed and dispatched on time
  • Analysing stock click-throughs and sale conversion rates every week to increase sales
  • Sourcing products from different supplier and importing the good to Australia and management all the logistics
  • Managing stock in all sales channels.

Manager and Owner

Ultra Concept Ltda.
Bogota, Colombia
01.2009 - 12.2013
  • Owned and managed a merchandising organization, directing business processes from conceptualisation through to end-user delivery
  • Provided excellent customer service by effectively addressing customer queries and proactively and efficiently resolving problems
  • Overseen client accounts and generated sales leads by managing sales forecasting, goal settings and performance reporting for all customers
  • Improving margin and profit by accelerating customer adoption through education and engagement
  • Supported the team with strategies and execution of business plan and objectives to promote marketing services
  • Establishing a sales plan by designing and implementing territory campaigns, throughout promotional campaigns, and events.

Manager

FRIDA store
Bogota, Colombia
12.2007 - 01.2009
  • Promote product knowledge through monthly staff meetings: discuss new features and sales tips product by product
  • Communicate weekly schedules with all employees and make accommodations where necessary to ensure the store is adequately staffed at all times
  • Create strategies to increase month-to-month sales revenue by 20%
  • Recruited, Hired and trained associates, developing them into productive team members with excellent product knowledge
  • Motivate higher ticket sales through incentives, reward-based programs, and positive reinforcement of good sales practices.

Manager

Kamikaze
Bogota, Colombia
12.2005 - 12.2007
  • Create strategies to increase month-to-month sales revenue by 15%
  • Recruited, Hired and trained associates, developing them into productive team members with excellent product knowledge
  • Organized and analyzed sales data to compose a store budget that cut costs by 14%
  • Investigated and resolved customer inquiries and complaints in an empathic manner
  • Coordinated joint sales calls with current customers and suppliers
  • Planned and implement all seasonal floor sets to ensure they met company standards and deadlines.

Sales Renewals Coordinator

Autos del Camino
Bogota, Colombia
05.2003 - 11.2005
  • Managing the process of software maintenance renewals by actively communicating with business partners and customers
  • Maximizing the revenue and minimizing cancellations, positioning the value of Autos del Camino to each customer to protect and grow revenue streams
  • Serving as a liaison between customers/partners and appropriate company departments to resolve escalated questions and issues and to maximize customer satisfaction in relation to renewals
  • Meeting revenue targets, retention rates and providing an accurate sales forecast, working closely with partners
  • Ensure that all the teams are providing excellent customer service
  • Identifying new sales or upgrade opportunities to grow maintenance revenues.

MANAGEMENT AND SALE ASSISTANT

Sespro Ltda.
Bogota, Colombia
01.2002 - 06.2003
  • Supported company business development by following up with customers on current purchases, suggesting and promoting new merchandise, as well as providing information on new promotions and upcoming events
  • Conducted research to prepare and organise executive meetings
  • Serving as a liaison between customers/partners and appropriate company departments to resolve escalated questions and issues and to maximize customer satisfaction about sales targets
  • Identifying new sales or upgrade opportunities to grow maintenance revenues.

Education

Bachelor Degree in Media and Multimedia -

Universidad Jorge Tadeo Lozano
Bogota, Colombia
01.2005

Certificate III in Spoken and Written English, Adult Migrant English Program (AMEP) -

TAFE NSW Ultimo College
Sydney, NSW, Australia
01.2017

Statement of Attainment in Introductory Business Skills, Settlement Language Pathways to Employment and Training (SLPET) Program – Business Administration -

TAFE NSW Ultimo College
Sydney, NSW, Australia
01.2017

Skills

  • Analytical thinking
  • Problem solver and decision maker
  • Customer Engagement
  • Strong interpersonal skills
  • Outgoing personality, able to develop long lasting relationships
  • Excellent administrative, time management & attention to detail skills
  • Highly skilled at techniques sales
  • Experience on end-to-end sales engagement
  • Experience collaborating with cross-functional teams
  • Creative team player-thinking out of the box
  • Excellent business skills and able to adapt to changes within an ever-changing environment

Accomplishments

  • During COVID I exceed 200% the sales quote in Mercury Colleges, following the right strategy and researching the market to bring the best product and price.
  • I completed a task in Veritas in a time record, it allows me to help colleagues to complete the task, I have recorded a video training to understand how to complete the task.
  • I establish my own business in Colombia, which allowed me to increase my knowledge in different areas and today the business is still in the market.

Websites

Affiliations

  • Swimming, walking, running and I like meditation and yoga

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Renewals Support Specialist

Veritas Technologies
12.2022 - Current

Marketing Manager

Mercury Colleges
11.2019 - 10.2022

Admission officer and Student sales Advisor

Yes Study Australia
11.2018 - 11.2019

International Student Sales Advisor

Estudien Australia
04.2018 - 11.2018

Marketing, Sales and Administrative Assistant

Rednineteen
01.2017 - 12.2017

ACCOUNT EXECUTIVE AND CUSTOMER SERVICES

Distribuidora la 10 (Online Business)
01.2014 - 01.2017

Manager and Owner

Ultra Concept Ltda.
01.2009 - 12.2013

Manager

FRIDA store
12.2007 - 01.2009

Manager

Kamikaze
12.2005 - 12.2007

Sales Renewals Coordinator

Autos del Camino
05.2003 - 11.2005

MANAGEMENT AND SALE ASSISTANT

Sespro Ltda.
01.2002 - 06.2003

Bachelor Degree in Media and Multimedia -

Universidad Jorge Tadeo Lozano

Certificate III in Spoken and Written English, Adult Migrant English Program (AMEP) -

TAFE NSW Ultimo College

Statement of Attainment in Introductory Business Skills, Settlement Language Pathways to Employment and Training (SLPET) Program – Business Administration -

TAFE NSW Ultimo College

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Tatiana Landinez Bermudez