Tatiana Poveda

• Maintaining cleanliness, organization, and a welcoming environment in various establishments
• Cleaning and Maintaining Rooms
• Bathroom Cleaning
• Restocking Supplies
• Laundry and Linen Management
• Making Beds and Organizing Spaces
• Deep Cleaning Tasks
• Customer Service and Requests
• Adhering to Health and Safety Standards

• Supporting both the kitchen and front-of-house teams to ensure smooth and efficient operations
• Delivering Food to Customers
• Supporting the Kitchen Staff
• Refilling Drinks and Condiments
• Maintaining Cleanliness
• Assisting with Stocking and Organizing
• Adapting to Various Tasks
• Helping in the till when it was required

• Assist the chef in the kitchen with preparations and organization
• Help the staff in the kitchen
• Prepare appetizers and desserts
• Clean the kitchen
• Organize products
• Wash the dishes

• Built strong customer relationships with empathetic communication and active listening skills.
• Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
• Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
• Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

• Technologist in Bank Management and Financial Entities, efficient management of tools
• IT and financial information generation and analysis of the product.
• Generation and analysis of information from 19 countries for the products of markets (FX, Loans, MM, Derivatives, Data Entry, among other products.)
• Answer telephone calls, receive documents and attend visits, carry out

the basic calculations of the area taking into account the information of the

bank products.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.