Tatiana Scott
Customer Service
Mount Victoria,NSW
Summary
Obtain a position as an administrative assistant/front desk receptionist in which my organisational abilities can be fully utilised. Work in a place where there is a need for a warm and friendly individual with a variety of front office administration and reservation management skills.
Overview
5
5
years of professional experience
Work History
Front desk assistant
Boutique Hotel Palais Royale
Katoomba
01.2022 - Current
- Complete check-ins and check-outs.
- Process room deposits, fees and payments.
- Reservations via direct booking website, phone, walk-ins.
- Group bookings experience including inbounds.
- Organise tour lunches and collaborating with tour leaders. This may include working through a contract and following up with payments.
- Assist manager with events planning such as weddings, festivals and conferences.
- Getting through emails from a third party agents (Booking.com, Agoda, Luxury escape, Groupon etc.)
- Liaised with housekeeping and maintenance staff to address requests.
- Process STAY vouchers
Receptionist, All-rounder
Manor House
, Victoria
05.2017 - 01.2019
- Manage room bookings using “Little Hotelier’’ reservations system
- Prepare bills, handle and process checkouts, complete payments
- Mange restaurant bookings and table settings
- Bar and restaurant responsibility including coffee and cocktails making
- Events and functions assistance
- Experience working unsupervised and under pressure
Receptionist / All Rounder
Victoria & Albert Guesthouse
Mount Victoria, NSW
06.2013 - 03.2016
- Meet and greet guests/ visitors
- Front Desk duties including SiteMinder management
- Handling guest complaints/ enquiries
- Complete bookings
- Cash handling / financial transactions
- Restaurant and bar service
- Some ad hoc office duties
- Maintained perfect restaurant and front-line attendance for five years in a row
- Provided exemplary service which increased guest volume
- Demonstrated high quality guest service etiquette enhancing positive feedback
- Increased sales of daily specials and signature dishes through effective promotion strategies
- Participation in planning and preparing high volume dining and functions
Education
12 High School Certificate -
Graduate Diploma -
Sea Transport And Service Administration College
RETS Certificate of registration (currently studying) -
Real Estate Training Solutions
2021
TAFE Responsible Service of Alcohol (RSA) - undefined
2018
TAFE Certificate 3 in Business Administration - undefined
2014
TAFE Certificate 2 in Business -
2014
Skills
- Computer Proficiency: Microsoft, Satin, Extranet
- Handling office equipment
- Attention to details, planning and time management
- Customer-service orientation
- Producing business documents (vouchers, gift cards, invoices)
- Planning and organising meetings (eg Agenda)
- Young staff training/supervising
- Document and File Management (registration slips, payment remittances etc)
Timeline
Front desk assistant
Boutique Hotel Palais Royale
01.2022 - Current
Receptionist, All-rounder
Manor House
05.2017 - 01.2019
Receptionist / All Rounder
Victoria & Albert Guesthouse
06.2013 - 03.2016
12 High School Certificate -
Graduate Diploma -
Sea Transport And Service Administration College
RETS Certificate of registration (currently studying) -
Real Estate Training Solutions
TAFE Responsible Service of Alcohol (RSA) - undefined
TAFE Certificate 3 in Business Administration - undefined
TAFE Certificate 2 in Business -
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