Summary
Overview
Work History
Skills
Certification
Languages
Hobbies and Interests
References
Timeline
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Tatiane Smit

Tatiane Smit

Mermaid Beach,QLD

Summary

Dedicated to providing customer service with excellence. I take pride in my work and love creating memorable experiences for guests, as well as a smooth and enjoyable workday for colleagues. Over 8 years experience in the Hospitality industry on the Gold Coast.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista/Trainer

TAFE Queensland
05.2023 - Current
  • Providing high level of customer service, keeping the standards of a government institution
  • Working at Seedpod Cafe, Green Fields Bar+Restaurant and Robina Events Centre located and owned by TAFE Robina
  • Operating coffee machine on peak hour
  • Making cold beverages including alcoholic
  • Working with fine dining standards (Green fields Restaurant)
  • Food prep for cabinet and catering: sandwiches, salads, bac+egg roll etc
  • Opening and closing procedures (cleaning, cash handling)
  • Daily cleaning, doing dishes, deep cleaning
  • Training students of the Hospitality course provided by TAFE and new employees on all-rounder duties: greeting customers, taking orders, making drinks, food prep etc

Barista/ Supervisor

52 Espresso
01.2022 - 05.2023
  • Opening and closing procedures
  • Customer Service
  • Eftpos and cash handling
  • Making food/beverages
  • Supervising junior staff
  • Taking phone enquiries
  • Ordering Stock

Barista/Cafe all-rounder

Cafe Gold Coast
01.2017 - 01.2022
  • Customer Service
  • Opening and closing procedures
  • Cleaning the workplace
  • Making food and drinks
  • Eftpos and cash handling
  • Restocking/heavy lifting

Restaurant all-rounder/Sales

Urban Eatery & Cafe
01.2019 - 01.2020
  • Customer Service
  • Selling retail items
  • Upselling training
  • Making food/alcoholic beverages
  • Evening work
  • Ordering/rotating stock
  • Cleaning the premises

Barista/Cafe all-rounder

Tap & Grind Cafe
01.2016 - 01.2017
  • Customer Service
  • Open/close procedures
  • Making food/beverages
  • Eftpos and cash transactions
  • Cleaning the shop

Barista/Cashier

Woolworths Cafe
01.2015 - 01.2016
  • Customer Service
  • Making sandwiches/coffee
  • Working alone on peak hours
  • Operating checkouts
  • Cleaning, Restocking
  • Closing the cafe

Skills

  • Going above and beyond to guarantee customer satisfaction
  • Bringing a big smile and positive attitude to work everyday
  • Reliability and punctuality
  • Ability to follow instructions and apply common sense
  • Easily creating professional connections and getting along with people from all walks of life
  • Great time management/ multitasking ability
  • Flexible availability
  • Interest in studying/ obtaining more qualifications
  • Australian Permanent Resident
  • Open license and car

Certification

  • Accredited Barista
  • RSA + RSG
  • Eyelash/Eyebrow Technician
  • Completed High School

Languages

English
Portuguese
Spanish

Hobbies and Interests

  • Performing arts (samba dancer)
  • Photography
  • Yoga/Pilates
  • Weight training
  • Cycling and swimming
  • Business
  • Graphic design
  • Learning/studying
  • Cooking

References

References available upon request

Timeline

Barista/Trainer

TAFE Queensland
05.2023 - Current

Barista/ Supervisor

52 Espresso
01.2022 - 05.2023

Restaurant all-rounder/Sales

Urban Eatery & Cafe
01.2019 - 01.2020

Barista/Cafe all-rounder

Cafe Gold Coast
01.2017 - 01.2022

Barista/Cafe all-rounder

Tap & Grind Cafe
01.2016 - 01.2017

Barista/Cashier

Woolworths Cafe
01.2015 - 01.2016
Tatiane Smit